IT Specialist (CustSPT) NF-03

Not Required

Duties

Provide technical support duties to customer support personnel. Serves as a help desk representative. Diagnoses and resolves problems in response to customer reported incidents.,Researches, evaluates, and provides feedback on problematic trends and patterns. Installs, configures, troubleshoots, and maintains customer hardware and software.,Provides training and instruction to enhance user performance.,Sets system security levels based on under performance and appropriate regulations.,Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies.

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A qualified candidate must possess the following: Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. OR Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. NOTE: The above minimum qualifications must be described within the duties of previous work experience listed on the applicant's resume and/or supporting documents. A copy of all documents must be submitted at the time of application. ** Highly Qualified - Resume must demonstrate experience in the highly qualified criteria.** 1. Experience with imaging computers. 2. Experience with customer service support in providing immediate troubleshooting and help-desk assistance for IT related issues for all patrons. 3. Experience performing daily sweeps of public computers to ensure all software/hardware is functioning properly. Applicants that meet the Highly Qualified criteria will be referred to management for consideration first. All others may be referred if management does not make a selection from the Highly Qualified list.

Education

This job does not have an education qualification requirement.

Other Information

Area of Consideration The Area of Consideration for this vacancy announcement is worldwide. Manual Application Option If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form. Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 P.M. MST on 06/17/2026 to ensure timely processing. Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating. PCS Costs Payment of Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Allowances and Differentials This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details. Your Application may be Considered for Multiple Opportunities: After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Discover Your Path to Success Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out. Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf