IT Supervisor

About the Department

The Louisiana State Employees’ Retirement System (LASERS) is seeking an experienced IT professional to serve as its IT Technical Support Supervisor within the Information Technology Division. LASERS administers retirement and related benefits for more than 150,000 members and their families, guided by a mission to provide a sound retirement plan through prudent management and exceptional service. The systems this position protects and maintains are central to delivering on that promise. 

Reporting within IT management, the IT Technical Support Supervisor oversees the network, server, and telephony infrastructure that keep LASERS running. The role blends hands-on systems administration with people leadership: the supervisor manages and develops a small technical team. Success in this role calls for deep technical expertise across enterprise networks, servers, and security tools; sound judgment in vendor selection and disaster-recovery planning; and the leadership to coach a team, set clear goals, and hold work to a high standard. It is an opportunity to take ownership of mission-critical systems and do work that has a direct and lasting impact on the retirement security of Louisiana’s public servants.

Other Details:

• Location: LASERS is easily accessed near the I-10 / I-12 split on Essen Lane. The building is far from the downtown congestion, and the facility provides ample parking, on-site security, and a dedicated employee entrance. 
• Benefits: LASERS offers a generous benefits package, including a defined benefit pension plan, health insurance, 10 plus paid holidays, rollover leave that does not expire, and a deferred compensation plan.

Position Duties

Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor’s degree plus four years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master’s degree plus three years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Minimum Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Other Qualifications

Job Duties:

• Serves as lead server administrator and senior technical specialist responsible for the design, implementation, security, and continuous operation of LASERS’ hybrid cloud environment, spanning on-premises server and storage infrastructure, Microsoft Azure, and Microsoft 365 cloud services.
• Supervise an IT Technical Support Analyst 3 and an IT Technical Specialist 1.
• A typical week would involve server, SAN, telephony, and switch implementation, monitoring, enhancement, and troubleshooting, as well as updates to the environment.

Position-Specific Details:

Appointment Type:  Probational. 
Work Schedule:  8 hours daily, Monday - Friday, choosing a schedule with a start time between 7:00 AM and 8:00 AM.
Compensation: This position is eligible for premium pay of up to $2.00 per hour.

LASERS requires all new hires to serve a minimum of eighteen (18) months, not to exceed twenty-four (24) months, in probational status, including permanent state employees.


How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.  

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
Andrea H. Rogers
P.O. Box 44213
Baton Rouge, LA 70804-4213
[email protected]

Benefits

Supplemental Questions

Required Question

Agency Information

EmployerState of LouisianaAddress 1201 N 3rd St

Baton Rouge, Louisiana, 70802 Phone(866) 783-5462
Website http://agency.governmentjobs.com/louisiana/default.cfm