IU Intake Specialist - 60007040

About the Department

Under the Investigations Unit Director and pursuant to Agency’s investigative policy and procedures, employee performs intake functions regarding complaints which are submitted against the Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, the Governor’s School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School in an effort to ensure that children under the care of a state agency, particularly, children served by the child welfare or juvenile justice systems, receive timely, safe and effective services and to safeguard the health, safety and well-being of all children receiving services.

The Intake Specialist will receive telephone and electronic complaint submissions and communicate with the Investigations Unit Director regarding whether to refer cases to the appropriate agency or to refer to an Investigator to investigate the allegations. The Intake Specialist will maintain records regarding all complaints and will monitor complaints, referrals, and investigations. The Intake Specialist will be required to strictly adhere to state and federal laws regarding confidentiality and will frequently communicate with complainants and government office and agency staff. Must possess the knowledge, skills, and ability to communicate in a professional and courteous manner regarding confidential and sensitive matters, identify relevant issues, manage time and tasks, document pertinent information in the Agency’s database and maintain records. The Intake Specialist will be responsible for avoiding a conflict of interest and must exhibit excellent customer service.

Under the direct supervision by the Investigations Unit Director, the employee will be responsible for accepting, referring, and monitoring complaints submitted by complainants regarding services provided by Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, the Governor’s School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School. Employee will be guided by the Agency’s intake and investigative policy and procedure and must be capable of working independently and collaboratively with other people and agencies in a respectful and professional manner. 

• Answer phone and receive electronic complaints submitted by complainants regarding the delivery of services to children by Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, Governor’s School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School.
• Receive, review, refer and monitor complaints submitted to DCA regarding the delivery of services to children by Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, Governor’s School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School.
• Engage in continuous quality improvement, quality assurance, data integrity, and annual accountability reporting regarding the Investigations Unit.
• Participate in training and development opportunities to enhance the delivery of services by the System Improvement Division; strictly adhere to all agency and division policies and applicable state and federal laws, including but not limited to confidentiality, conflicts of interest, mandatory reporting, job functions, and other operational requirements; and consistently engage in best practices related to intakes and investigations.
• Complete other duties and projects as assigned including but not limited to administrative support tasks requested by the IU Director.

Position Duties

• Bachelor's Degree

Additional requirements:

• Position may require overnight travel.
• Position may require employee to work evenings and weekends.
• Position requires routine driver duties.
• Position requires frequent stooping and/or bending.
• Position requires conditionally essential declaration.
• Position may be required to report to work during emergency situations.
• This job will require travel throughout the state.  The applicant must possess a valid South Carolina driver's license and reliable vehicle and must be able to drive independently throughout the state.

Minimum Qualifications

• Preferred: Experience with investigations, intake, or data entry. Demonstrate knowledge of law and policy regarding Department of Social Services and Department of Juvenile Justice.
  

Other Qualifications

Supplemental questions are considered part of your official application.  Any misrepresentation will result in your disqualification from employment.  Please complete the state application to include all current and previous work history and education.  A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The SC Department of Children's Advocacy offers an exceptional benefits package for full time (FTE) employees: 

1. Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children. Click here for additional information.
2. 15 days annual (vacation) leave per year
3. 15 days sick leave per year
4. 13 paid holidays
5. Paid Parental Leave
6. S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
7. Retirement benefit choices* 
   1. State Retirement Plan (SCRS)
   2. State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. 

Benefits

Supplemental Questions

Required Question

Agency Information

EmployerState of South Carolina