Junior Business Analyst

The Junior Business Analyst role will receive guidance and mentorship while gaining hands-on experience with business processes, system functionality, and stakeholder collaboration. This role is designed for individuals who are early in their business analyst careers and eager to develop their skills in a supportive, team oriented environment.  The Junior Business Analyst will receive guidance and mentorship while gaining hands-on experience with business processes, system functionality, and stakeholder collaboration. 

The Junior Business Analyst role is ideal for someone who is detail-oriented, curious, and motivated to learn, with opportunities to grow in responsibility and technical expertise over time. The salary range for this position is $55,000–$75,000 annually. The Junior Business Analyst role can be remote-based anywhere in the U.S., and operates as part of a franchise support team located in the Phoenix, Arizona metropolitan area.

Duties/Responsibilities:

• Become the subject matter expert on all software applications utilized

• Learn about all vendor relations to support the integration of various systems

• Assist in identifying areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness

• Collaborate with various departments to implement and maintain relevant systems by drilling down on the specific operational needs 

• Participate in system testing, user acceptance testing, and validation of implemented solutions.

• Assist in monitoring the impact of delivered solutions to ensure they meet the specified requirements.

• Assist in evaluating and existing technology solutions that can improve efficiency, data management, and client care.

• Collaborate as needed with other departments in troubleshooting and testing technology systems

• Communicate complex technical concepts to non-technical stakeholders.

• Help analyze customer experience and determine the appropriate strategies and adjustments to improve

• Attend scheduled virtual and in-person meetings, SYNERGY HomeCare University training, and our Annual Franchise Convention.

Required Skills/Abilities: 

• Familiarity with AxisCare, FranConnect, or Domo is a plus.

• Proficiency in G-Suite (Including Docs, Sheets, Hangouts, Email, Calendar & Drive)

• Exemplifies the SYNERGY HomeCare culture of empowerment and accountability:

  • Guide with Purpose

  • Create a Sense of Ease

  • Lead with Passion & Resilience

  • Be Intuitively Personal

• Strong analytical, problem-solving, and critical-thinking skills.

• Good interpersonal and communication skills to effectively support internal teams and franchisees.

• Ability to collaborate effectively with cross-functional teams and follow through on assigned tasks in a fast-paced environment.

• Familiarity with requirements gathering, process documentation, and basic workflow modeling.

• Organized and detail-oriented, able to prioritize work and meet deadlines

• Willingness to learn and grow in a systems and technology-focused environment

Education and Experience:

• Bachelor’s degree in a related field or equivalent combination of education and experience

• Minimum 3 years of proven experience in business analysis, operations, or systems support.

• Experience documenting processes, gathering basic requirements, or supporting system implementations is a plus.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.