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Windownation
Fulton, Maryland

Junior Systems Engineer

Onsite$70,000 – $75,000/yrPosted 2 weeks agoLinkedIn
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About this role

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation is seeking a highly dependable Junior Systems Engineer to support critical infrastructure across 50+ branch locations. This role is primarily responsible for Network and printer operations, ensuring maximum uptime, and will also manage ISP related tasks. The candidate will work closely with branch managers to resolve issues, coordinate vendor support, and keep all markets operational. Key duties include maintaining infrastructure stability, collaborating with different teams and vendors, and defining system requirements per site.  
 
This role requires occasional travel, after-hours work on weekends, and if necessary, during major holidays to support business-critical operations.  


Window Nation is seeking a highly dependable Junior Systems Engineer to support critical infrastructure across 50+ branch locations. This role is primarily responsible for Network and printer operations, ensuring maximum uptime, and will also manage ISP related tasks. The candidate will work closely with branch managers to resolve issues, coordinate vendor support, and keep all markets operational. Key duties include maintaining infrastructure stability, collaborating with different teams and vendors, and defining system requirements per site.     This role requires occasional travel, after-hours work on weekends, and if necessary, during major holidays to support business-critical operations.  

#LI-RM1
#INDEM


Core Responsibilities
  • Deploy and maintain Meraki network appliances (switches\routers\access points). Troubleshoot LAN/WAN/VLAN/DHCP/DNS issues and manage ISPs for all markets.  
  • Own end-to-end management of 50+ enterprise printers (Xerox or equivalent). Configure printers for network connectivity, authentication, SNMP monitoring, SMTP/email scanning, and print/scan workflows. Standardize settings across all locations for consistency.  
  • Order new printers, replacement parts, and consumables (toner, drums, cartridges) to ensure uninterrupted operations. Maintain accurate inventory records.  
  • Test new printer deployments and updates to verify proper functionality before handing off to end users. Conduct post-installation checks for performance and reliability.  
  • Maintain detailed documentation of printer configurations, network settings, and issue resolution steps. Update standard operating procedures to improve operational efficiency.  
  • Provide guidance\training to branch staff on network connectivity, printer usage, troubleshooting basic errors, and reporting issues.  
  • Track network and printer uptime, usage trends, and recurring issues. Report on metrics to management and recommend improvements.  
  • Rapidly respond to critical network outages affecting branch operations, including off-hours or holidays if necessary.  
  • Act as the primary technical contact for branch managers, communicate clearly during outages, and provide guidance on troubleshooting.  
  • Maintain documentation, follow SOPs, and identify opportunities for process improvement or automation.  


    • Travel and Work Schedule
  • Occasional travel (20–30%), including new office deployments, critical site issues, or high-impact outages.  
  • After-hours (outside of normal 9-5 business hours), weekends, and major holiday support may be required to ensure business continuity.  


    • Required Skills & Qualifications 
  • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, NAT) and Meraki or equivalent experience.  
  • Extensive experience managing enterprise printers (Xerox, Canon, HP preferred) with a strong focus on up-time.  
  • Experience with ISPs, vendors, and multi-site coordination.  
  • Excellent communication skills and ability to collaborate with non-technical branch managers.  
  • Strong documentation habits, problem-solving skills, and sense of ownership.  


    • Desired Skills and Certifications: 
  • Scripting or automation experience (PowerShell preferred)  
  • Experience with distributed retail or branch environments  
  • Prior involvement in new site or market launches  
  • CompTIA A+ and Network + or CCNA  


    • Education 
  • Bachelor’s degree in computer science, Information Technology, Network Engineering, or related field preferred.  
  • Equivalent hands-on experience managing multi-site infrastructure and enterprise printer operations will also be considered.  '


    • Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

    At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.