Key Account Manager

Key Account Manager

Job Level: Senior Manager  

Job Location: Remote

Job Classification: Full-Time

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

 As a Key Account Manager with Centri Consulting, your focus will be helping strategic clients realize value through acquisition and delivery of Centric's full breadth of services. Our Key Account Managers help our clients address some of their most complex business and technology challenges. This position requires a unique blend of delivery oversight, strong relationship management and account management account management skills combine with a collaborative team focused approach. The individual in this role must have an understanding of Centric's offerings and value propositions as well as the ability to work across a variety of industries. The Key Account Manager will develop long-term relationships with our clients and stakeholders to ensure unmatched experiences as a client.  

In this role, you will: 

• Develop a deep understanding of your client's organization priorities to:
  • Establish collaborative, trusted partnerships with key stakeholders
  • Demonstrate company and industry knowledge

  • Bring the best of Centric to address the client's biggest opportunities

     

     

•  Lead Strategic Account Planning demonstrating financial and business acumen, value analysis and opportunity insight
• Evaluate existing accounts to expand offerings as well as analyze competitors, recommend strategies, and lead proposals to gain net new business
• Jointly develop solutions with clients through the ability to influence decisions, co-create value propositions, and the demonstration of strong negotiation skills
• Drive discovery of new opportunities within multiple key accounts to significantly grow new revenue streams
• Own and further develop all key customer relationships, and drive follow on work, identify opportunities to introduce additional Centric products and services across multiple service offerings
• Demonstrate value to the customer by leading the creation of the solution proposal, business case, and contract win
• Ability to own the overall account and client relationship
• Serve as an escalation point for risk/issues related to the client
• Be accountable for business outcomes and team performance results
• Manage, execute, and collaborate with internal Centric teams and third parties in account administration activities such as project setup, talent acquisition & staffing, approval of account time and expenses, billing and account receivable, etc.
• Maintain alignment to the Centric mission to create unmatched experiences for our clients and employees. 
• Live the Centric values and be a steward for the firm's culture

• Demonstrate multi-functional account team leadership through interpersonal relationship skills, Centric account and delivery team leadership, alignment to Centric and client culture

   

   

Who You Are: 

• Demonstrates a track record of successfully developing and growing multiple large and complex accounts
• Ability to set an account strategy and goals and provide the leadership to ensure the team achieves the planned goals
• Builds trust and has the client's best interest at heart
• Ability to provide true thought leadership and understanding of clients' industries and market to assess client needs, identify omissions and gaps, and design optimal solutions
• Executive-leve communication, both internal and customer facing
• Strong focus in all areas of delivery, relationship management and the identification of opportunities and risks
• Bachelor's degree in business administration, Computer Science, MIS or equivalent combination of education and experience is desired
• Minimum 10-12 years of experience in account management roles
• Must be willing to travel as required by the client
• Proven ability to deliver unmatched client experiences

Total Rewards:  

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.      

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.  

Discover more about our benefits by exploring additional details here benefits. 

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.