KidStrong Sales Associate

<div class="trix-content"> <div> <strong>WHAT IS KIDSTRONG?</strong> </div><div>At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground and raising their hands high in the classroom. In other words… kids who will win at life! </div><div> </div><div>KidStrong Stone Ridge is rapidly growing and we're looking for a talented, enthusiastic professional who is passionate, energetic, and excited to engage with parents and kids and make an impact on their lives. </div><div> </div><div> <strong>OPEN POSITION & SCHEDULE</strong> </div><div>We have an immediate need for a high-energy, hyper-organized, passionate Sales Associate to join our Stone Ridge location. As the Sales Associate, you will create a welcoming first impression for families coming into the Center. This critical position must have a solid understanding of sales and a passion to drive growth. This person must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and beat goals. </div><div> </div><div><strong>SALES ASSOCIATE RESPONSIBILITIES </strong></div><ul> <li>Giving tours and creating a welcoming first impression for families.</li> <li>Calling, texting, and emailing leads to schedule trial classes.</li> <li>Following up with families after trials and converting them into memberships.</li> <li>Explaining the KidStrong program and answering parent questions.</li> <li>Managing leads and member information in CRM systems like GloFox.</li> <li>Supporting member retention and maintaining relationships with families.</li> <li>Assisting with front desk operations and customer service.</li> <li>Representing KidStrong at community events, schools, and local partnerships.</li> <li>Collaborating with coaches and leadership to deliver a strong member experience.</li> <li>Works closely with the KidStrong General Manager to ensure that the staff and Center are looked after. </li> <li>Builds and maintains KidStrong class size through scheduling optimization. </li> <li>Communicate with staff for all trials and anything they need to know about the members. </li> <li>Follows KidStrong corporate policies, guidelines, systems and processes. </li> <li>Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, delinquent account procedures, customer care calls, and change requests. </li> <li>Provides and maintains the highest level of customer service. </li> <li>Provides effective decision-making regarding customer service issues. </li> </ul><div><br></div><div> <strong>JOB QUALIFICATIONS</strong> </div><ul> <li>Prior experience in outbound phone sales is strongly preferred </li> <li>Strong sales mentality and comfortability with sales efforts </li> <li>Associate or bachelor's degree preferred  </li> <li>Must have the ability to work a flexible schedule, including evenings during the week (4p-730p) and weekends (at least 1 weekend morning 9a-230p). </li> <li>Be promotional-oriented and have the ability to schedule trials with a thorough vetting process. </li> <li>Understanding of all performance metrics (KPIs), revenue, etc. </li> <li>Excellent verbal and written communication skills. </li> <li>Entrepreneurial spirit with an open, participative leadership style and drive for excellence. </li> <li>Strong work ethic, integrity, and professional demeanor. </li> <li>Practical work experience using Microsoft Office products as well as G-Suite </li> <li>Fitness, retail, and/or hospitality industry experience preferred. </li> <li>Required to work at least three (3) weekday nights and at least one (1) weekend day </li> </ul><div><br></div><div> <strong>IDEAL EXPERIENCE</strong> </div><ul> <li>Outbound phone sales experience: 2+ years </li> <li>Customer Service: 2 years </li> <li>Required Shifts: Evening & Weekend </li> </ul><div><br></div><div> </div> </div>