Lead Concierge

This role plays a key leadership part in supporting and guiding the Concierge Team Members while ensuring every guest and resident feels warmly welcomed. As the first point of contact for the community, this position helps create a positive and lasting first impression. The Concierge Lead shares helpful community information, supports sales and marketing efforts by responding to inquiries, answers incoming calls, and provides clerical support across departments to keep things running smoothly.

Responsibilities and Duties

•  Schedules Concierge Team Members to ensure appropriate front desk coverage
•  Assigns daily task and ensure completion of tasks
•  Assists the Business Operations Director and Sales Counselor with special projects
•          Ensures appropriate office supplies are on hand
•          Coordinates maintenance of all office equipment
•          Answers and screens all incoming calls in a courteous and professional manner
•          Receives and processes mail for the community
•          Maintains and updates log of emergency phone numbers and resident emergency face sheets
•          Monitors security alarms, resident emergency call system, and front door security
•          Orders and maintains appropriate office supplies
•          Assists the Business Operations Director in administrative tasks as assigned
•          Participates in and attends all in-service training as scheduled
•          Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
•          Other duties as assigned

Qualifications

•         High school diploma preferred
•         Strong interpersonal skills and capable of relating to a variety of people and personalities
•         Experience working with the senior population
•         Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Benefits Offered (Full Time):

• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

Other Compensation Programs:

• Employee Referral Bonus
• Resident Referral Bonus

Equal Opportunity Statement:
Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.
We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.