Lead Reservationist - Air Program

• Responsible for answering incoming calls for Air Program reservations for VIP guests.  Adjust blocks as necessary to optimize financial yield and profitability. This will account for at least 80% of the workday.  
• Perform special duties that encompass the establishment and maintenance of Flight Seat Inventory for Harrah’s Northern Nevada Air Program.  
• Coordinate with Air Program Management, the filling of seats using theoretical criteria as the guideline.
• Create all of the reservation templates associated with the flights.
• Coordinate with Branch Offices, Junket Representatives and VIP Services the management of seat blocks for all flights.
• Completes weekly forecasting for Air Program Measurements.

• High School Diploma or equivalent

• 1-2years of related experience required.  

• Able to read, write, speak and understand English

• Ability to think independently in making decisions to maximize yield and profitability of Air Program.

• Must have excellent customer service skills and the ability to cater to VIP guests.

• Must be able to respond calmly and make rational decisions when handling problems.

• Must be able to work under pressure and handle situations in a timely manner.  

• Must be able to work independently and be self-motivated.

• Ability to effectively manage time and perform multiple tasks simultaneously.

• Must be able to attend various meetings and committees.

• Must present a well-groomed professional appearance.

• Must be 21 years of age and be able to obtain a Gaming card

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.  

• Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Must have manual dexterity to operate a computer and other necessary office equipment.

• Must be able to use repetitive hand motion

• Must be able to maneuver around the office

• Must be able to sit for extended periods of time

• Must be able to respond to visual and verbal cues

• Positions that have contact with the public require the ability to work in a noisy 
  environment and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.