Legal Operations Analyst - eBilling

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Legal Operations Analyst - eBilling

Requisition Number

R7679 Legal Operations Analyst - eBilling (Open)

Location

California - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Legal Operations Analyst - eBilling - Remote

Your Role: The Legal Operations Analyst I supports the day‑to‑day efficiency of the Claims Law Office and Corporate Law teams. This role works independently to manage and analyze litigation operations, e‑billing, records management, and legal technology initiatives. Building on the Legal Operations Specialist role, the Analyst takes on more complex analysis, drives process improvements, and partners cross‑functionally. The position may also serve as a team lead and requires strong judgment, discretion, and advanced analytical skills.

Your Work:

• Lead or assist in the implementation of new systems and tools to support evolving legal processes.
• Collaborate with internal stakeholders and third parties to research and resolve operational or processing issues.
• Coordinate cross-departmental projects to ensure timely completion of key initiatives.
• Review, prioritize, and manage tasks and communications to ensure timely, accurate follow-up.
• Apply critical thinking to analyze information and make sound recommendations for process improvements or issue resolution.
• Perform other ad-hoc duties and special projects as assigned.
• Oversee daily operations of the eBilling system, including invoice submission, review, validation, and approval workflows.
• Manage onboarding and maintenance of outside counsel firms within the eBilling system, including handling rate submissions as required.
• Serve as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice processing, and system troubleshooting.
• Monitor eBilling queues, resolve exceptions, and escalate complex issues as necessary.
• Partner with Legal Operations leadership to assess, enhance, and streamline billing processes and system functionality.
• Maintain updated eBilling-related information on company and/or division intranet sties for others to reference as appropriate.
• Ensure compliance with corporate billing guidelines and outside counsel engagement terms.

Required Experience, Education and Skills

• Associate degree in Business Administration, Legal Studies, or a related field
• 2 years of experience in legal operations, business analysis, legal administration or comparable experience
• Experience with and strong understanding of legal and insurance terminology and concepts
• Familiar with the civil litigation lifecycle and principles and practices of legal document processing, filing and recordkeeping
• Understanding of basic accounting principles, as well as excellent analytical skills
• Demonstrates a strong work ethic and dependability
• Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff
• Comfortable working both independently and in a fast-paced team environment
• Performs a variety of tasks in a timely manner with a high degree of accuracy and attention to detail
• Sound judgment in balancing urgency, legal risk, and operational capacity
• Superior problem-solving and troubleshooting skills
• Skill in documenting procedures, identifying gaps, and improving workflows to increase efficiency and reduce risk
• Communicates in an effective and professional manner verbally and in writing, with strong proofreading skills and attention to detail
• Comfortable making calls to and receiving calls from clients, vendors, attorneys, finance partners, claims team members, vendors and/or outside counsel firms and providing information with courtesy, diplomacy and tact
• Proven experience with legal technology platforms, matter management systems, and document management tools –experience with TeamConnect, iManage and/or Guidewire a plus
• Intermediate or higher experience with Microsoft applications including Outlook, Teams, SharePoint, OneDrive, Word and Excel and beginner or higher experience with PowerPoint
• Proven experience with other legal and office applications, including Acrobat, HotDocs, Dropbox and/or similar programs
• Ability to serve as initial point of contact for escalations, resolving issues directly or elevating appropriately.
• Facilitation of team and vendor meetings, including setting agendas, driving action items, and ensuring follow‑through.
• Working knowledge of electronic billing processes within a corporate legal department, including invoice submission, validation, approval workflows, and payment processing
• Understanding of outside counsel billing guidelines, rate structures, alternative fee arrangements, and enforcement mechanisms within eBilling systems
• Ability to manage day‑to‑day eBilling system operations, including monitoring queues, troubleshooting issues, and ensuring timely processing
• Ability to identify trends in billing inquiries or invoice adjustments and proactively recommend solutions
• Customer‑service orientation when responding to billing inquiries and resolving issues across multiple stakeholders

What would make us excited about you?

• Bachelor’s degree in Business Administration, Legal Studies, or a related field.
• 5 or more years of experience in legal operations, business analysis, legal administration or comparable experience
• eBilling role: Experience managing eBilling systems (e.g., TeamConnect, Legal Tracker, CounselLink, or similar) and outside counsel invoice processing within a corporate or insurance setting strongly preferred
• Custodian of Records role: Experience responding to subpoenas or other legal requests for records within a corporate or insurance setting strongly preferred
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact TalentAcquistion@csaa.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#li-ml1

.

The national average hourly rate for this position is $30.03-$33.37. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $30.03-$40.10.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.

This job posting will be unposted on Tue, 21 Apr 2026.