Lodge Desk Clerk

Nature of Work

NR26-66

0310PP0712

Classified-Exempt Position

Parks and Recreation/Blackwater Falls State Park Under general supervision, at the full-performance level, checks guests in and out of the overnight accommodations at Blackwater Falls State Park and assists in the daily operation of the reservations desk area. Receives and processes reservations in person, by phone, or electronic means. Registers and checks in guests upon arrival. This position is the first and often the only interaction a guest has with park staff; therefore, the employee must interact with guests in a welcoming, friendly, and hospitable manner. Work shifts will include evening, holidays, and weekends. Completes end of shift reports.  

Operates RoomMaster property management system. Registers guests by phone, in person, or by electronic means. Assigns appropriate rooms or cabins based on their availability. Writes receipts and collects money for lodging and services. Displays brochures, post cards and other information material in desk area and other assigned places. May oversee and coordinate work of other lodge desk clerks. 

Ability to communicate easily and clearly, both orally and in writing. Interacts with guests and handles guest complaints in a manner consistent with the hospitality standards set forth by West Virginia State Parks. Ability to type and file accurately and efficiently. Ability to operate computers and office equipment. Ability to coordinate the work of others. Performs related work as assigned. Regular attendance is required.

Minimum Qualifications

Training: Education equivalent to graduation from a four-year high school.
 
Experience: No previous experience necessary.

Other Information

PG:  5     $27,240 - $45,973

Market Rate: $41,124

Special Hiring Rate:

• $15.00/hour - Tygart Lake State Park and Pleasants Creek Wildlife Management Area (SPB 3024)

This job posting is ONLY for current and former eligible state employees to apply. If you are NOT a current or former state employee, please visit our website, https://www.governmentjobs.com/careers/wv, to view and apply online for job titles opened to receive applications from the public.

Internal applications MUST be submitted directly to the contact person listed below by email or standard U.S. mail.

Email applications to both [email protected] and [email protected]

Mail to Andrea Fout Tinsley at 112 California Ave, Building 4, Charleston, WV 25305-0004

Please include posting number NR26-66 on the application. 

Do you qualify to apply internally? Please copy and paste this link into your browser, https://personnel.wv.gov/empopp, to view the guidelines to confirm your eligibility. You will also find links to the fillable PDF internal application (for use by internal applicants ONLY), instructions on printing your online account application (if you have one, it is not needed), and the internal job posting page.

 

 

 

 

Benefits

State employment offers a variety of benefits.  Click HERE to visit the Division of Personnel's Benefits Page.

Agency Information

EmployerWest VirginiaAddress 1900 Kanawha Blvd. East
Building 3 Suite 500
Charleston, West Virginia, 25305 Phone(304) 558-3950
Website http://personnel.wv.gov