Mailroom coordinator

Inbound Mail Function

• Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients.
• Accurately log in mail, review and identify content and match to a record retrieval order.
• Prepare paper medical records and other healthcare related correspondence for scanning.
• Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal.
• Scan invoices and payment checks and attached to portal.
• Monitor email accounts and respond to inquiries from internal Operations teams.
• Operate postage meter, inserter, scanner, printers.
• Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
• Maintain tracking of all outgoing letters using Excel spreadsheets.
• Operate postage meter, inserter, scanner, printers.
• Review and process return mail.
• Monitor email accounts and respond to inquiries from Operations team.

Outbound Mail Function

• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Open, review and sort incoming mail by Client / Audit Program.
• Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.

Scanning Function

• Organize pages received and scan using printer and scanner
• Review scan to ensure pages are uploaded and readable
• Organize and archive physical documents 
• Shred documents daily, weekly and monthly as defined by procedures.

Qualifications:

• Education:  High school diploma or equivalent
• Prior experience in mailroom, production or back office, especially in insurance or healthcare setting
• Prior experience as a document processor or working with Medical Records