MAIN EXCHANGE MANAGER NF4*

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

• Creates a positive atmosphere and culture within the Retail Division that reflects the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and the whole-hearted customer focus of its employees. Builds a customer-centric workforce that incorporates the core values of the Marine Corps Exchange (MCX) in all facets of the business. Handles all business practices, issues, and concerns with the customer in mind and instills an ¿I Can Do That¿ mentality in all associates. Monitors and reviews performance of several departments located within the Main Exchange. Monitors operational results and initiates proactive measures to meet sales goals according to financial plans. Responsible for superior execution of brand standards, both tangible and intangible. Responsible for enforcement of all standard operating procedures, policies and procedures. Serves as a subject matter expert and direct advisor to senior leaders in the organization for the overall retail program. Plans, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies. Pursues action to ensure follow through on maximizing productivity and economies. Oversees preparation and approves internal office financial plans and related records and reports. Analyzes programs on a regular basis, and prompts initiation of corrective action to ensure Exchange operations can assist operating programs of MCCS. Oversees management of Exchange property resources and may provide direction on facility renovations and improvements. Develops long range plans in conjunction with internal operating directives, and exercises internal personnel management authorities as delegated by the Retail Operations Manager. Counsels and trains employees, schedules and directs work, appraises work performance. Approves or disapproves leave, and personnel actions. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. Oversees maintenance and enforcement of the security of resources and develops procedures to minimize the potential for fraud, waste and abuse. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Develops and ensures implementation of an activity safety program in accordance with Base Safety directives. Ensures conduct of safety meetings. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with ¿Return To Work¿ program initiatives, and following up on employee well being. This is a white-collar position where occasional lifting up to 20 lbs may be required.

Qualifications

Five years of experience managing and supervising a large retail sales program with a full variety of merchandise lines. Thorough knowledge of business practices, economic principles, and ability to analyze trends, developments and make business improvements in operating programs. Knowledge of financial management to include an understanding of indicators within profit and loss statements and balance sheets and preparing budgets. Must possess excellent oral and written communication skills. Must possess extraordinary people management skills and experience with the management of large numbers of personnel. Experience in delegating tasks as needed and follow-up to completion. Knowledge of monitoring operational results and initiating proactive measures to meet sales goals. Extensive experience in customer relationship management.

Requirements

EVALUATIONS:

Key Requirements

• See Duties and Qualifications

How You Will Be Evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Required Documents

Varies - Review "OTHER INFORMATION"

How To Apply

ASSESSMENT QUESTIONS: Please answer the following assessment questions thoroughly and submit your responses as part of your application. Your answers will be used to evaluate your suitability for the management position. 1. Explain your experience managing sales, balancing labor, budgets, and what strategies you implemented to maintain profitability. 2. Explain how you would introduce a product or service that you believe will sell in your store to a higher corporate buyer? 3. Explain how you would monitor subordinate manager and employee performance. 4. Explain your experience working with Retail Point of Sale systems, what problems you¿ve encountered, and what tools and strategies you utilized to overcome these difficulties. SPOUSE PREFERENCE: FOR ELIGIBLE POSITIONS, UPLOAD THE SPOUSE PREFERENCE FORM BELOW AND MILITARY ORDERS UNDER "MY ACTIVITIES" IN THE MCCS CIVILIAN CAREERS USER ACCOUNT. During the online application process, spouses must upload the following completed documents: Spouse-Preference Permanent Change of Station Orders (PCS) A copy of the Marriage License, unless the spouse is named on the PCS Orders BEFORE YOU PRESS ¿SUBMIT APPLICATION¿ BE SURE ALL REQUESTED DOCUMENTS ARE ATTACHED https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=78238&PostingSeq=1/careers_assets/assets/forms/Spouse-Preference.pdf All applications must be submitted online via the MCCS Careers website. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges

Security Clearance

Not Required

Other Information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If Prior Military - DD214 Member 4 Copy MUST BE ATTACHED TO BE CONSIDERED This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.