Manager - Digital Experience

As Manager - Digital Experience you will be responsible for leading a team of analysts to gain actionable insights into improving product findability and creating a world-class search experience. You will act as a key liaison between technology and business operations to create processes that analyze, monitor, and report on customer experience. You will work closely with business and technology leaders to ensure we fulfill the organization’s vision for digital products and solutions. You will deliver outputs that meet customer needs and expectations. You will be responsible for the team that analyzes digital activity data and utilizes findings to enable cross-functional improvements. May lead a team that is located across the globe.

Responsibilities:

• Develops and maintains user experience design processes, resources and governance. For example, style sheets, wireframe tools, contracted user experience resources, etc.
• Oversees UX resources and portfolio of work to ensure customers/users are at the center of all our digital products and solutions. 
• Responsible for the delivery of wireframes and visual designs for digital products and solutions.
• Keeps abreast of external digital landscape, industry trends and digital developments in other market segments, and produces annual competitive studies and targeted competitive analysis.
• Leads visioning and leads execution of overall digital experience through deep understanding of eCommerce platforms, such as Adobe,  Hybris and Endeca, including upcoming enhancements from future versions and recommends a “build vs. upgrade” strategy.
• Leads discussions with eCommerce PMO, content team, commercial services, digital marketing and others to distill business requirements such as user stories, and UX deliverables such as wireframes and user flows.
• Oversees delivery and quality of requirements, user stories and other artifacts; works with business analyst and user experience team, and product managers, to evolve artifacts.
• Leads efforts to identify and develop third party user experience vendor selection based on digital roadmap and requirements, including initial research and identification, selection, and contributing to contractual discussions.
• Through user experience (UX) studies and research efforts such as user testing, surveys, and focus groups, acts as a customer advocate and recommends new platform features through understanding of customers and their responsibilities.
• Leads, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.
• Provides thought leadership and recommendations regarding digital product organizations, including staffing, skillsets, emerging disciplines and competitive hiring landscape.

Qualifications:

• Bachelor’s degree in User Experience, Design, eCommerce, eBusiness, information technology or related preferred
• 10 years experience in Business analyst, user experience, project management or similar role in digital and eCommerce field
• 6 years B2B or B2C eCommerce experience preferred
• 3 years experience managing a staff in digital or user experience roles 
• 3 years of Human Resources and career pathing processes such as evaluating performance, setting goals and objectives, coaching and mentoring and tactical activities related to managing a team
• 2+ years of experience with Hybris or Adobe eCommerce platform a plus 
• Endeca or LucidWorks search and browse platform preferred
• Experience with digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions preferred 
• Experience localization and multi-language, multi-currency eCommerce platforms preferred
• Supervising local contracting resources and managing consulting engagements 
• Agile methodologies 
• Presenting recommendations to peers, management and eCommerce leadership 

About Company

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