Manager - Epic Clinical Readiness

• Provides leadership and operational oversight for Epic end user readiness education functions across the organization. Establishes and maintains standardized approaches to Epic education, support, and workflow adoption. Ensures training activities align with Epic build standards, governance decisions, and clinical priorities.
• Directly manages principal trainers and related education resources. Oversees staffing models, onboarding, performance management, and professional development for the team. Ensures team members maintain required Epic certifications, proficiencies, and training credentials.
• Develops and oversees Epic training strategies for new implementations, upgrades, and optimization 
  initiatives. Ensures timely development, delivery, and evaluation of role based Epic training curricula. Partners with Epic Application Managers to ensure training reflects current system build and workflows. Leads efforts to continuously improve training effectiveness based on user feedback, adoption metrics, and performance outcomes.
• Serves as the educational leader in support of Epic workflow design, optimization, and adoption. Partners with clinicians and operational leaders to assess workflow challenges and identify opportunities for system and practice improvement. Supports change management by proactively addressing adoption risks and education gaps.
• Participates in Epic governance, change control, and clinical councils. Ensures education practices support regulatory, accreditation, and patient safety requirements. Promotes consistent documentation, workflow, and training standards across departments and facilities. Identifies and escalates risks related to system adoption, user readiness, or clinical safety.
• Collaborates closely with Epic Application Managers (Inpatient, Outpatient, Ancillary) to ensure alignment between build, workflows, and training. Partners with operational, clinical, and IT leaders to support enterprise Epic initiatives. Serves as an escalation point for Epic education related issues requiring leadership resolution.
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services.  Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Evaluates team member’s performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards. 
• Maintains responsibility for the fiscal management of department and assures proper utilization of 
  organization’s financial resources. 
• Effectively communicates departmental, organization, and industry information to staff.
• Assists in other duties as assigned to support the operational needs of the department and organization.
•  May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

• 5 years of experience in Epic or other EHR clinical systems, informatics, education, or 
  healthcare IT roles, required.
• 1 year of leadership or supervisory experience in informatics, training, or application support, required.
• 1 year of experience supporting Epic implementations, upgrades, or large-scale optimization 
  initiatives, preferred.
• 1 year of experience leading clinical end user education teams in a health system 
  environment, preferred.
• 1 year of experience in nursing, allied health, clinical education, or informatics, preferred.
• Bachelor's degree in education, clinical informatics, information systems, or other related field, required.
• Epic certification and/or ability to attain Epic certification(s) in assigned module(s) within a defined timeframe determined at the time of hire.

As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.
 

This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:

• Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
• Participating in on-site go-live and support activities across multiple organizational locations.
• Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
• Traveling between organizational facilities to provide operational, project, and end-user support.

Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. 

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA.  Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse