Manager - Epic IT Service Delivery & Interoperability

• Provides leadership and operational oversight for Epic interoperability and IT services development functions. Establishes and maintains standards for both integration architecture and internally developed IT services. Ensures solutions align with enterprise architecture, scalability requirements, and long-term digital strategy. Maintains accountability for system performance, service reliability, and secure data exchange.
• Oversees the design, development, and deployment of custom IT services, APIs, automations, and integration solutions supporting Epic and enterprise systems. Leads development efforts for reusable services and middleware that enhance interoperability and reduce redundant point-to-point integrations. Ensures adherence to modern development practices including version control, CI/CD pipelines, code quality standards, and documentation. Partners with architecture and infrastructure teams to ensure services are scalable, secure, and maintainable. Drive innovation through automation, service orchestration, and emerging interoperability technologies.
• Directly manages interoperability analysts, developers, interface engineers, and technical resources. Oversees staffing, onboarding, performance management, and professional development. Builds and maintains a high performing team with skills across Epic interoperability, API development, and service engineering. Ensures team members maintain Epic certifications and relevant technical expertise.
• Oversees the design, configuration, and development of interfaces and IT services to meet evolving business, clinical, and analytics needs. Translates stakeholder requirements into scalable integration and service solutions. Continuously optimizes system connectivity, service performance, and data quality. Promotes use of standardized services and APIs to reduce technical debt and complexity.
• Manages changes across interoperability and IT-developed services through governance and change control processes. Oversees testing, validation, and deployment of new integrations, enhancements, and internally developed solutions. Ensures proper documentation, testing protocols, and release management practices.
• Enables enterprise data strategy by delivering reliable, scalable data integration and service solutions for Cogito and analytics teams. Collaborates with BI, data governance, and analytics teams on data pipelines and service-based data access. Ensures rapid identification and resolution of integration and service-related issues.
•  Participates in IT governance, interoperability, and development standards councils. Ensures compliance with regulatory and security requirements (e.g., HIPAA, interoperability mandates, secure API practices). Enforces secure coding standards and data protection practices within IT service development. Identifies and mitigates risks related to data integrity, system security, and service performance. 
• Collaborates with Epic application teams, IT engineering, infrastructure, cybersecurity, and analytics teams. Partners with external vendors and organizations to support data exchange and integration initiatives. Serves as an escalation point for complex interoperability and IT service issues. 
• Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, and professional standards. 
• Manages team members, which includes orientation, development and evaluation of team members, and monitoring the provision of delivering quality services.  Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Evaluates team member’s performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards. 
• Maintains responsibility for the fiscal management of department and assures proper utilization of 
  organization’s financial resources. 
•  Effectively communicates departmental, organization, and industry information to staff. 
• Assists in other duties as assigned to support the operational needs of the department and organization.
• May be required to remain on campus immediately before, during, and after severe weather and/or disasters.

• 5 years of experience supporting Epic or other EHR, interoperability, IT development, or 
  integration roles, required.
• 1 year of leadership experience in technical development, interoperability, or application 
  teams, required.
• 1 year of experience with software development practices, service-oriented architecture, and 
  system lifecycle management, required.
• 1 year of experience leading IT service development teams in a healthcare environment, preferred.
• 1 year of experience working with Cogito, data platforms, or enterprise analytics 
  environments, preferred.
• 1 year of experience with interface engines and middleware technologies, preferred.
• 1 year of experience with cloud-based integration, microservices architecture, API 
  management platforms, preferred.  
• Bachelor's degree in computer science, health informatics, information systems or other related field, required. 
• Epic certification in Bridges, Care Everywhere and/or ability to attain Epic certification(s) in assigned modules within defined timeframe determined at time of hire.

As part of our selection process, candidates being considered for this position will be required to complete a Sphinx Assessment, which is used to evaluate job-related competencies and determine overall suitability for the role. Successful completion of the assessment is a required component of the hiring process.

This position also requires active participation in various phases of the Epic application lifecycle, including but not limited to implementation, go-live support, stabilization, optimization, and system upgrades. Candidates must be willing and able to accommodate the demands associated with these activities, which may include:

• Working additional hours outside of regularly scheduled business hours, including evenings and weekends, as project needs dictate.
• Participating in on-site go-live and support activities across multiple organizational locations.
• Traveling occasionally for Epic training, certification, project meetings, or other work-related purposes, including travel outside of the state.
• Traveling between organizational facilities to provide operational, project, and end-user support.

Candidates should be prepared to maintain flexibility in their schedules to support critical project milestones and organizational operational needs.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. 

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA.  Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse