Manager, Learning Designer

Position Summary...

The Manager, Learning Designer leads the development and implementation of technology-enabled learning solutions that address operational needs and enhance training effectiveness. This role involves analyzing performance gaps, designing curricula based on adult learning principles, and collaborating with stakeholders to align training with key performance indicators. The position requires expertise in content creation, learning management systems, and innovative educational technologies to drive adoption and continuous improvement. The Manager fosters a culture of excellence by providing guidance, ensuring compliance with ethical standards, and supporting business objectives through strategic learning initiatives.


About the team:

The CES Learning & Development team designs and delivers comprehensive onboarding and ongoing learning programs that equip associates and partners to provide exceptional customer support. Focusing on new hire training, upskilling, and just-in-time learning, the team builds essential knowledge, skills, and confidence aligned with evolving business priorities. Utilizing advanced learning and business systems, the team develops and manages engaging content and training solutions. This collaborative group supports continuous improvement and operational excellence, ensuring associates are prepared to meet customer needs effectively while fostering a culture of accountability and professional growth.

What you'll do...

• Lead the design and development of technology-enabled learning solutions aligned with operational needs and adult learning principles.
• Evaluate current training systems and recommend innovative eLearning tools to enhance learning effectiveness.
• Develop and oversee training content, including interactive exercises and simulations, ensuring alignment with key performance indicators.
• Collaborate with stakeholders to identify skill gaps and tailor curriculum to address performance improvements.
• Measure training impact through data analysis and adjust programs to optimize outcomes.
• Provide expert guidance on learning strategies and support adoption of new educational technologies.
• Foster strong partnerships to ensure training initiatives meet business objectives and ethical standards.

What you'll bring:

• Proven expertise in learning design, adult learning principles, and educational technologies to develop effective training programs.
• Experience leading curriculum development aligned with operational key performance indicators (KPIs) and business needs.
• Strong skills in content creation, course development, and use of learning management systems including Articulate 360.
• Ability to analyze training effectiveness through data evaluation and continuous program improvement.
• Demonstrated capability to collaborate with stakeholders and drive adoption of technology-enabled learning solutions.
• Commitment to ethical standards and maintaining high-quality training delivery within a dynamic operational environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Business Administration, Communications, Human Resources, or related field and 1 year’s experience in learning and development, training, customer service center, or related field OR 3 years’ experience in learning and development, training, customer service center, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Developing and implementing training curriculum, Working in customer care centers

Primary Location...

805 Respect, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.