Manager, Network Operations and Support

Responsibilities

• Manage the team of engineers responsible for ensuring stable, compliant operations of IP and optical backbone networks, including monitoring key performance indicators/service level indicators (mean time to resolve, availability), triaging incidents, and driving root-cause analysis (advanced proficiency)
• Performance Management and Coaching: Sustain a proactive, action-oriented team through ongoing engagement on responsibilities, priorities, performance expectations, and development planning to optimize individual performance
• Team Building: Recruit and hire qualified candidates to fill open roles and support team growth
• Execution Enablement: structuring teams and working groups to optimize for the delivery of business outcomes. Set clear expectations, establish operational guardrails, and build a team that emphasizes ownership, collaboration, and continuous improvement. Establish and manage metrics and measures to hold vendors accountable for reliability, responsiveness, and adherence to Meta’s standards
• Standards Management: Create, maintain, and enforce operational Standard Operating Procedures, runbooks, provisioning workflows, and acceptance criteria. Ensure all operations adhere to Meta-wide best practices in design, security/compliance, and reliability
• Supervise Vendor and Managed Service Provider performance assessment and incident/problem management to deliver a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and operational excellence
• Communicate operational status, risk, and program updates to cross-functional stakeholders and leadership

Minimum Qualifications

• 8+ years of experience in network engineering or network operations, with a focus on enterprise or site services network environments
• 2+ years of experience managing or leading network engineering teams, including hiring, performance management, and team development
• Experience overseeing large-scale network deployment programs across multiple physical sites, including LAN, WAN, and wireless infrastructure
• Experience with network incident management, change control processes, and operational tooling for monitoring and alerting in enterprise environments
• Experience collaborating with cross-functional partners including facilities, real estate, and infrastructure teams to deliver network services on time and at scale

Preferred Qualifications

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Vendor Partner Experience: Experience partnering with enterprise and service-provider vendors (network hardware platforms such as Cisco, Juniper, Ciena, Infinera, Nokia, and Arista; plus ITAD, logistics, and colocation vendors) to translate performance issues into improvement plans
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Background in defining and tracking operational KPIs for network operations and support teams
• Operations Center Experience: Direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
• Experience managing network operations in a hyperscale or large enterprise environment with hundreds of distributed sites
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

Compensation

• $162,000/year - $227,000/year; Country: US; Bonus eligible; Equity eligible

About Meta

California Notice

Equal Opportunity

Accommodations