Manager of Laboratory Support (ORMC)

Position Summary Orlando Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities. A Brief Overview Plans, organizes, and directs Laboratory support activities to include but not limited to Central Processing, Phlebotomy services, Laboratory send outs, Laboratory Outreach and Laboratory billing. Schedule: Dayshift, Monday - Friday 🌟 Why Orlando Health Is Your Best Place to Work🌟 At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one: Health & Wellness Multiple medical, prescription, dental, and vision plans Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) On-site pharmacy and discounted health services Wellness incentives—earn up to $500/year Financial Security Competitive 401(k) plan with up to 5% employer match Group life, short‑term, and long‑term disability insurance at no cost Time Away & Family Support Nearly five weeks of PTO—including vacation, holidays, and sick leave Four-week paid parental leave for eligible team members Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring Learning & Career Growth “Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year) Full career development resources: coaching, workshops, events, and leadership training Extra Perks Employee Assistance Program (EAP) offering confidential counseling services Access to discounts on attractions, travel, cell phones, insurance, and more ORLANDO HEALTH ORLANDO REGIONAL MEDICAL CENTER Located in downtown Orlando, Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 898 acute-care and rehabilitative beds, it is among the largest acute-care facilities in the region and the only Level I Trauma Centers in Central Florida. The hospital has earned recognition from U.S. News & World Report as a “Best Hospital” in Central Florida and rated high performing in 12 adult procedures and conditions. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and is the only adult-care hospital in Orlando to achieve Magnet® Recognition, the gold standard for nursing’s contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is the flagship hospital of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. What you will do The Laboratory Support Manager is responsible for monitoring laboratory operations daily to ensure quality levels of performance are maintained and compliance with applicable regulations. Develops goals and objectives. Establishes and implements policies and procedures for department operations to assure proper resource utilization, service standards, and compliance with regulatory and accrediting agency requirements. Responsible for the management of all staff in Laboratory support related functions. Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician, patient, and team satisfaction. Develops and implements appropriate new billing, via CDM maintenance. Develops and implements billing edits, via work queue assignments. Keeps administration informed of department activities, needs, and problems. Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction. Prepares departmental budget and ensures department operates within allocated expense structure. Establishes and maintains intra/interdepartmental communication. Participates in management meetings and attends other meetings as necessary. Develops and maintains records, reports, and files. Establishes and maintains safety, policies, procedures, objectives, and infection control in the department. Responsible for the following functions: account maintenance; Mentor; on-site training; timekeeping/payroll reports; quality assurance; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining JCAHO/CAP requirements. Ensures implementation of process improvements Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Handles special projects, as necessary. Assumes responsibility for professional growth, development, and continuing education. Conducts department meetings/in-services. Performs other duties as assigned. Completes all mandatory education. Qualifications Qualifications Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or a total of four (4) years’ experience on a 1:1 basis. (Offsetting experience must be in the field of Healthcare/Laboratory Services) Total of four (4) years of Laboratory experience is required. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Section 1557 Non-Discrimination The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.