Manager, Program Management – Grocery Delivery, NA Grocery Delivery

Join Amazon's US Grocery Delivery team as a Manager of Program Management, where you will serve as the single-threaded owner of delivery strategy and execution across the US Grocery Fulfillment Center network.

In this role, you will lead a team of six direct reports, owning both cost and quality performance for Grocery FC last mile delivery. You will act as a thought leader for your team — guiding deep dives into complex data to drive adjustments across proactive levers (driver scheduling, routing, and assignment) and reactive systems (exception management, andons, and alerts). Your ability to translate data into actionable insights will be critical to optimizing delivery performance and raising the bar for the customer experience.

You will work cross-functionally with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, and Technology teams to develop innovative solutions that advance organizational goals. Success in this role requires a balance of strategic thinking and hands-on execution — you will be expected to identify opportunities, build scalable mechanisms, and deliver measurable results across a complex and fast-moving network.

This is a high-visibility role ideal for a leader who thrives in ambiguity, is passionate about solving complex supply chain challenges, and is motivated by driving impact at scale.

Key job responsibilities
- Define and execute the delivery performance roadmap for the US Grocery FC network, setting goals and tracking progress against cost and quality targets.
- Lead, coach, and develop a team of six, establishing clear priorities and creating mechanisms for accountability and professional growth.
- Design and refine driver scheduling, routing, and assignment strategies to optimize delivery throughput and cost efficiency.
- Build and maintain frameworks for exception management, andons, and alerting to enable rapid response to delivery disruptions.
- Develop business cases and conduct analyses to evaluate trade-offs between cost, speed, and quality across the delivery network.
- Drive cross-functional initiatives with Amazon Flex, Retail, Capacity Planning, Operations, Operations Integration, and Technology partners, aligning stakeholders from scoping through execution.
- Create and own reporting mechanisms that surface key performance trends, risks, and opportunities to senior leadership.
- Identify and implement scalablQe process improvements that reduce defects and improve the end-to-end customer delivery experience.

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing, analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 139,900.00 - 189,300.00 USD annually