Manager - Strategic Account Operations

Responsibilities:

• Provides leadership to several functions with the goal of providing value-added services for clients and ensure accurate and timely order processing, shipping, receiving, inventory management, and issue resolution
• May manage operations at multiple sites, integrating various warehouse management systems, reporting tools, and customer-centric value-added services
• Engage with internal departments such as Sales, Operations, Accounts Payable/Receivable, Human Resources, and Finance to ensure cohesive program management
• Cultivate strong, professional relationships with key customer stakeholders, including Sales, Program Management, Material Supervisors, Construction Coordinators, Project Engineers, and Project Managers 
• Develop and implement operational strategies and solutions that align with customer goals and expectations
• Uphold adherence to standard operating procedures, policies, data exchange and integrity with customer/partners, and internal audit controls
• Contribute to the development and management of annual budgets for assigned locations
• Spearhead efforts to enhance operational efficiency and productivity across all assigned locations
• Oversee best practices for hiring, coaching, mentoring, and performance management of the team, fostering growth and effectiveness
• Guide the team to achieve goals, drive customer excellence initiatives, set and track performance targets, and manage employee performance
• Oversees the partnership with Sales to execute strategic account plans with key accounts and for continued understanding of key business issues, and strategy to deliver value

Qualifications:

• Bachelors Degree - Business or related field or equivalent education and experience required; Master's Degree preferred
• 5 years in Sales or Program Management Operations
• 1 year in a supervisory or management role 
• Ability to initiate and develop relationships with key customers and contractors to achieve objectives
• Strong Negotiation, analytical, and problem-solving skills
• Strong written and verbal communication skills
• Strong computer skills
• Knowledge of business and management principles involved in strategic planning and resources allocation
• Knowledge of leadership techniques, production methods and coordination of people and resources
• Able to oversee people and processes to achieve objectives
• Strong interpersonal skills including coaching and conflict management
• Experience in executing in a matrix organization managing multiple stakeholders and projects
• Able to travel with limited advance notice
• Ability to travel 0% - 25%

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