Manager, Strategic Communications - Division of Supervision & Regulation

Minimum Education
Bachelor's degree or equivalent experience

Minimum Experience
9

Summary

Manages the daily operations of one or more supervisory programs and sections. Provides leadership in the development of the section and staff. Schedules workload, establishes priorities, assigns projects, sets quality standards, and monitors progress. Leads, motivates, and coaches staff. Fosters teamwork. Ensures that current section programs meet the Board's and division's business goals and recommends new programs. Identifies the needs and risks of the division and/or Board as they relate to the section(s). Directs research and analysis of significant issues relevant to the section(s). Serves as a member of the division's management team. Coordinates, reviews, and recommends to senior management operational changes and personnel actions. Responsible for communicating section policies and procedures, and seeks advice from senior management when developing new policies and procedures. Embodies a strong customer service philosophy.

Duties and Responsibilities

• Manages Operations: Manages the daily operations of one or more programs and sections. Provides overall direction for thinking strategically, work methods and procedures, policy development, accountability, and management controls. Embodies a strong customer service philosophy and ensures this focus is delivered by section(s) to clients in support of their objectives.
• Manages and Develops Section Staff: Provides leadership in the development of the section and staff. Schedules workload, establishes priorities, assigns projects, sets quality standards, and monitors progress. Sets short- and long-range goals and objectives, and ensures the effective and efficient use of resources to meet those goals and quality standards. Evaluates performance of subordinate supervisors, if applicable, and serves as the reviewing manager on staff performance evaluations. Coordinates, reviews, and recommends to senior management operational changes and personnel actions (hiring, salary administration, position reallocation).
• Leads, Motivates, and Coaches: Leads, motivates, and coaches staff. Assigns staff progressively challenging projects, and communicates to staff how projects fit into the big picture. Demonstrates sensitivity to individuals, team, and organizational relationships. Fosters teamwork.
• Develops, Implements, and Evaluates Programs: Ensures that current section programs meet the Board’s and division’s business goals. Establishes appropriate metrics for measuring outcomes against business goals. Recommends new programs and modifications in program scope and design based on a comprehensive evaluation of options to ensure that plans incorporate sound cost-containment principles, ensure Board/regulatory compliance, and are reflective of current and future organizational needs and goals. Communicates program changes effectively. Coordinates current and new programs with other division programs as much as possible; strives for increased division integration.
• Identifies and Manages Needs and Risks: In conjunction with senior management, identifies the needs and risks of the division and/or Board as they relate to the section(s). Sets goals and objectives and identifies projects and activities that meet these needs or mitigate these risks. Directs research and analysis of significant issues relevant to the section(s).
• Strategic Planning: Serves as a member of the division’s management team, helping to identify future goals and objectives for the section, branch, and division. Actively participates in the division’s strategic planning process. Works closely with senior management and other colleagues to develop strategic direction and vision for the future initiatives of the division and/or Board, and then champions those initiatives. Leads or participates in multi-disciplined tasks forces and work groups formed to address needs and issues relevant to the section(s).
• Develops and Communicates Policies: Responsible for communicating section policies and procedures, and seeks advice from senior management when developing new policies and procedures. Has technical authority on problems or issues that may require policy changes or procedural exceptions.
• Expert in Field: Provides expertise in planning and policy interpretation. Maintains current knowledge of, and anticipates significant developments in the field to ensure that the Board’s programs are comparable/competitive, cost-effective, and compliant.
• Represents Board/division: Represents the Board and/or division at conferences and meetings with other Government agencies, private sector organizations, and the Federal Reserve Banks on section matters. If appropriate, provides consulting services to Federal Reserve Banks and System-wide and inter-agency task forces and committees on an ad-hoc basis.
• Manages Budget, Reviews Contractor Work: Formulates and manages the section’s operating and capital budgets. Provides justification for each program’s activities, staffing levels, and operational enhancements. Reviews budget tracking information to ensure attainment of program goals and objectives. Coordinates work with outside contractors. Writes, or otherwise delegates, and reviews specifications for major contractual job requirements. Monitors and reviews contractual work, and certifies satisfactory job accomplishment.
• Work with other sections and individuals across the Division, the Board, or the System -- or in certain instances on an interagency or international basis -- as necessary to coordinate activities, develop/implement policies or procedures, and other collaborative efforts.

Position Requirements

About the Role

This cross-functional position will sit at the intersection of strategic communications, digital presence, and employee engagement using data and digital content, design thinking, and authentic storytelling to help shape our workplace experience. This role will be responsible for shaping and executing internal messaging through the application of strategic planning, brand and content oversight, crisis communications management, and customer/user experience (CX/UX) principles for the internal workspace. The role will also manage and lead a communications team responsible for developing communication campaigns aligned with division goals and design end-user-focused experiences for staff.

Experience in Internal Communications, Employee Experience (EX), or Corporate Communications. Direct experience managing a corporate intranet or enterprise-level internal digital collaboration platform. Proven track record of designing programs or campaigns utilizing user experience (UX) or customer experience (CX) methodologies. Experience supporting HR or People Teams on large-scale program rollouts (e.g., performance management cycles, benefits open enrollment, or wellness initiatives). Experience synthesizing complex information into accessible, engaging, consistent, and clear communication for multiple audiences. 

A writing sample/exercise may be requested.

US Citizenship is required. This position requires an in-office presence in Washington, DC.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, or application, membership, or service in the uniformed services.

Job Details
Primary Location: US-DC-Washington
Employee Status: Regular
Overtime Status: Exempt
Job Type: Standard
Relocation Provided: Yes
Compensation Grade Low: FR PAY GRADE 29
Compensation Grade High: FR PAY GRADE 29
Posting Date: Jul 29, 2026, 3:30:52 PM