Market Manager - Events

• Maintain quality and compliance by ensuring the right team members are in place and following established processes.

• Recruit, interview, and hire for positions that report directly to this role.

• Train, coach, and mentor direct reports on company policies, procedures, processes, and role expectations.

• Support quality execution by conducting audits and partnering with direct reports to meet compliance and performance goals.

• Manage event execution and overall performance by reviewing daily and weekly scorecards to ensure timely, high-quality delivery.

• Partner with support teams, including Field Support, Recruiting, Payroll, and Client Services, to address team needs and ensure effective support.

• Communicate effectively with internal and external stakeholders.

• Share market insights and best practices and recommend process improvements to strengthen team performance.

• Serve as the event execution expert for assigned retail partners and vendors, while monitoring payroll and other expenses to maximize market contribution.

• Lead the planning and coordination of market meetings.

• Complete and submit all required paperwork accurately and on time.

• Inspect company equipment regularly to ensure safe operation and proper maintenance.

Education/Experience: At least three + years of experience in retail, restaurant, food industry, or a related field; or an equivalent combination of education and experience.

Skills and Abilities: The ideal candidate can manage multiple priorities at once and has strong organizational, presentation, and problem-solving skills. Proficiency in Microsoft Office is required.

Certificates, Licenses, Registrations: Any required national, state, or local food safety certifications must be maintained.

Physical Demands: While performing the duties of this role, the team member must regularly be able to:

• Sit, stand, speak, hear, and use hands and fingers to operate a keyboard, mouse, and other computer equipment.
• Listen to and understand information presented verbally.
• Read and understand written information.
• Communicate clearly in both spoken and written form.
• Recognize and understand the speech of others.
• Lift light to moderate weight as needed.

Supervisory Responsibility: This role includes both direct and indirect supervisory responsibilities.

Working Conditions: This is a field-based retail role that requires extensive travel within the assigned market and occasional travel outside the market.

Communication Skills: Strong English communication skills are required. Bilingual ability may be needed based on business needs.

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