Marketing Analyst, Digital Operations

CORE RESPONSIBILITIES AND TASKS 

1. Incident Management 

• Support the day-to-day business operations and incident management of the digital experience that consists of websites, mobile apps, online procurement, digital in-store, and includes content management, personalization, customer identity/login, eCommerce, pricing, promotions, order management, fraud monitoring and fulfillment spanning over the Consumer Brands Group and Paint Stores Group divisions.

• Partner with Customer Service and Retail Store Operations on issue escalations, triage, resolution, and process improvements.

2. Release Management

•  Conduct User Acceptance Testing of E-Business Operations related bug fixes and small enhancements in both CBG and PSG before they are released to production via code deployments.

• Triage and prioritize defects logged in release testing by partnering with QA and Digital Product Management teams to determine what, if anything, needs to be fixed prior to deploying code to production.

3. Field Support and Enablement

   • Enable online access for Paint Stores Group national customers, demo digital         tools upon request, intake issues from sales team and customers and resolve/log accordingly.

   • Assist leadership in preparation for Paint Stores Group customer facing and/or district facing digital demos.

    

4. Reporting and Measurement

• Manage weekly, monthly, and quarterly reporting of key E-Business Operations metrics to distribute to various Marketing and IT stakeholders.

• Maintain the E-Business field-facing content in internal marketing system at the direction of E-Business Operations and Customer Success leadership.

• Update and maintain the E-Business Operations Standard Operating Procedure document in Confluence to ensure relevancy with existing content and add in new processes and procedures where applicable.

5. Fraud Prevention and Detection Support

• Partner with Regional Loss Prevention directors, Customer Service, Digital Product Management and Digital Operations leadership to execute existing fraud prevention and detection measures, while considering ways to improve existing processes.

 POSITION REQUIREMENTS 

FORMAL EDUCATION: 

Required:

• Bachelor’s Degree or Equivalent Experience 

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum 1 year of Digital Operations experience

• Strong communication skills, both written and verbal

• Ability to work cross-functionally and align teams on shared goals

• Strong analytical skills with a data-driven approach to decision-making

• Thrives in a fast-paced work environment, keeping a positive attitude and fostering team spirit

• Good Organization skills, with strong attention to detail

• Ability to consistently meet deadlines without compromising the quality of work 

Preferred:

• Experience in eCommerce or digital online experience

• Sherwin-Williams Paint Store Experience

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.