MCC
San Antonio, Texas
MCC Data Analyst Intern
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· Collect, clean, and validate data from systems such as Omnia, Genesys, and Call Journey.
· Analyze KPIs, agent performance trends, call patterns, and member interaction data using Excel, Power BI, or similar BI tools.
· Build and maintain dashboards and recurring reports to help MCC leadership make data driven decisions.
· Document existing MCC processes, workflows, reporting logic, and data flows to support standardization and improve clarity across the team.