MCC Data Analyst Intern

· Collect, clean, and validate data from systems such as Omnia, Genesys, and Call Journey. · Analyze KPIs, agent performance trends, call patterns, and member interaction data using Excel, Power BI, or similar BI tools. · Build and maintain dashboards and recurring reports to help MCC leadership make data driven decisions. · Document existing MCC processes, workflows, reporting logic, and data flows to support standardization and improve clarity across the team.