MCS Operations Program Advisor (PS VII) (AUSTIN, TX)

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Functional Title: MCS Operations Program Advisor (PS VII) 
Job Title: Program Specialist VII 
Agency: Health & Human Services Comm 
Department: MCS Ops DEC and Admin 
Posting Number: 19478 
Closing Date: 08/12/2026 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Range: $5,797.66 - $8,187.00 
Pay Frequency: Monthly
Salary Group: TEXAS-B-25 
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

 

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Program Advisor (PS VII) for MCS Operations. MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS’s mission by being the key coordination point for MCS Operations by managing internal reviews of memorandum, legislative reports, and other critical deliverables. The Program Advisor reports directly to the Senior Advisor and works closely with the key members of MCS Operations.

 

The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

 

The Program advisor supports the Senior Advisor in managing day-to-day executive operations for the Operations department within the Medicaid CHIP Services division. This role helps ensure priorities are aligned, leadership communications are coordinated, and follow-through occurs on key decisions and deliverables. The position plans, oversees, and manages the development and ongoing operation of highly complex and highly visible federal- and state-directed initiatives.

 

Responsibilities include developing work plans, monitoring progress, preparing status updates, fostering coordination within MCS and across HHSC divisions to support timely, high-quality work products, effective execution of department priorities, and communicating with unit staff, stakeholders, agency leadership, and other partners.

 

The Operations department delivers infrastructure for both the managed care and fee-for-service delivery models within Texas Medicaid—one of the largest healthcare programs in the country—serving approximately 4 million Texans. It consists of various units that oversee the administration of claims and encounter processing, provider enrollment and credentialing, provider recoupment and vendor holds, provider resolution and administrative appeals, electronic visit verification, administration of drug benefits, drug manufacturer rebates, outpatient drug formulary, member enrollment processes for certain waiver programs, and a modernization team focused on transforming the existing infrastructure into a modern, modular, interoperable system that better supports the business functions of Medicaid programs. 

 

Essential Job Functions:

 

Attends work on a regular and predictable schedule in accordance with agency leave policy. Works collaboratively across MCS to identify innovative and effective solutions for clients and staff.

 

Correspondence, Executive Review, and Communications (30%)

Manages DEC correspondence, routing, and external communications; ensures materials meet agency standards; and coordinates related projects across MCS and HHS divisions.

 

Operational Leadership and Initiative Management (30%)

Assists MCS Operations leadership with daily operations and the oversight of operational functions and initiatives. Prioritizes, assigns, tracks, monitors, and reports on program initiatives led by peers through the planning and implementation stages. Prepares and approves high-quality letters, memoranda, analyses, reports, job descriptions, presentations, agendas, bill analyses, and other assigned writing tasks. Prepares responses to public, stakeholder, and legislative inquiries. Identifies staff training needs and develops guidance to support staff development.

 

Cross-Division Coordination and Technical Assistance (25%)

Collaborates with organizational areas within MCS and other health and human services divisions. Serves as a liaison to program staff and other agencies on programs and initiatives managed by MCS. Provides input, technical assistance, and guidance to internal staff and other HHS agencies during the development and implementation of program changes and new initiatives.

 

Stakeholder Engagement and Presentations (10%)

Works with and presents to community and professional groups, HHSC programs, state agencies, legislative staff, Medicaid managed care organizations, and public stakeholders. Provides information and technical assistance, identifies needs, helps resolve issues, and prepares oral presentations and written materials as appropriate.

 

Other Duties as Assigned (5%)

Performs other duties as assigned to support MCS Operations priorities and agency needs.

 

Knowledge, Skills, and Abilities:

 

• Ability to work collaboratively across MCS to accomplish objectives
• A keen attention to detail and the ability to implement creative solutions to problems
• Able to balance team and individual responsibilities
• Ability to exercise sound judgment and maintain confidentiality; manage sensitive issues with diplomacy; coordinate across divisions/departments to achieve shared objectives; and operate independently in a fast-paced environment.

 

Registrations, Licensure Requirements or Certifications: 

 

N/A

 

Initial Screening Criteria: 

 

• Graduation from an accredited four-year college or university with major coursework in business administration, health or public administration, political science, organizational leadership, or related field is required. 
• Three years of full-time work experience in a health and human services field (a master’s degree may substitute for one year of work experience).
• Experience analyzing performance data, value streams/workflows, or policy impacts to inform decision making.
• Experience in strategic business planning with leadership teams.
• Experience with Smartsheet, preferred. 
• Experience with continuous process improvement methods, preferred.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

 

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

 

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

 

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

 

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.