Medicare Operations Training, Quality & Audit Intern - Summer 2026

Please email HR_Talent_AcquisitionTeam@bcbsri.org if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people. 

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self. 
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. 

We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters:

We are seeking an energetic, responsible intern to join our organization. In this position, you will be expected to learn the ins-and-outs of the daily routines and procedures of your department. You will focus on learning how the organization runs and completing ad-hoc tasks assigned by your manager.

What you will do:

• Provide Technical and Project support for a customer service Medicare Contact Center and Medicare Operations team whose efforts will focus on measuring and improving customer and agent experience through the optimization of contact center platforms, training, and technology.

• Schedule working sessions, prepare agendas, project timelines, and minutes.

• Assist learning and development, quality, and operational teams to identify and support initiatives within the contact center, such as the development of training materials.

• Prepare spreadsheets, reports, presentations, and other materials.

• Outline test cases, perform user acceptance testing, and collaborate with other teams to streamline processes and implement new features and enhancements.

• Collect, record, analyze, and evaluate data and information for the delivery of our contact center.

• Daily reporting, audit data analysis, process documentation revisions, quality analysis

• Conduct research on various policies, practices, and topics for customer service operations and healthcare.

• Participate in intern group project and divisional scheduled engagements where possible, including community events or visits to BCBSRI retail stores.

• Perform other duties as assigned

What you need to succeed:

• Professional speech and demeanor

• Highly motivated and reliable individual

• Experience with adult education, learning design or learning theory

• Working knowledge of Microsoft Office including Excel, PowerPoint, and Word

• Knowledge of SharePoint and Power BI preferred

• Computer navigation skills

• Written and verbal communications skills

• Bilingual experience preferred but not required

• Time management skills

• Ability to collect and organize data

• Ability to work independently

• Ability to meet established time and quality standards

• Ability to exercise sound judgment

• Process improvement skills

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
   

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visit  www.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster.