Member Services Representative

<div class="trix-content"> <h1><strong>Reports to:</strong></h1><ul><li>Manager</li></ul><div> <br><br> </div><h1><strong>Requirements: </strong></h1><ul> <li>Fluent in English</li> <li>Proficient reading and writing skills</li> <li>Computer Skills</li> </ul><div> <br><br> </div><h1><strong>Special Skills: </strong></h1><ul><li>Strong customer service skills</li></ul><div> <br><br> </div><h1><strong>Responsibilities: </strong></h1><ul> <li>Membership Sales</li> <li>Greet all members & guests with a smile and wish them well as they exit the club</li> <li>Check in all members and guests in accordance with company procedures</li> <li>Facilitate any messages on club software at member check-in</li> <li>Answer phones in courteous, helpful, professional manner</li> <li>Communicate special events to members and guests</li> <li>Maintain an atmosphere, which makes members feel welcome</li> <li>Facilitate all member requests or forward to a manager</li> <li>Maintain professional disposition at all times</li> <li>Sell retail products</li> <li>Schedule member services: tanning, etc</li> <li>Facilitate payment of member services in accordance with company procedures</li> <li>Know club facility, services, and schedules</li> <li>Maintain a clean and organized work area</li> <li>Assist in all projects as delegated by club management</li> <li>Follow all policies and procedures in the Employee Handbook</li> <li>Opening and closing duties</li> </ul><div> <br><br> </div><h1><strong>Meetings: </strong></h1><ul><li>Monthly or Weekly Department Meetings Employee Training Meetings</li></ul> </div>