Meter Tech 1

About the Department

Make a difference where it matters most—help keep essential utility services flowing for the Flagstaff community while building a rewarding career in the field.

Join our team as Meter Technician I with the City of Flagstaff and play a vital role in ensuring the reliable delivery of utility services to our residents. In this position, you'll enjoy a dynamic blend of fieldwork and customer service as you drive assigned routes, complete service orders, perform meter turn-ons and turn-offs, process non-payment disconnections, investigate billing exceptions such as unusually high or no water usage, and program meter sets. If you thrive working independently, enjoy solving problems, and take pride in delivering exceptional service while supporting the efficient operation of the City's utility system, we'd love to have you on our team. 

Position Duties

• Provides excellent customer service to both internal and external customers.
• Reads water meters (including reading meters electronically and visually) and prepares information for final upload into the billing system.
• Uses a computer tablet/device and mobile radio collection device to obtain water meter readings for the billing system.
• Applies established collection settings to electronic radio transmitters (ERTs) at water meters for a variety of meter manufacturers.
• Recommends water meter and register change-outs.
• Performs ERT repairs and changeouts.
• Carries out work orders (including account turn-ons, account turn-offs, check reads, lock-offs, customer requests, etc.).
• Enters notes and observations into billing system work order software.
• Communicates with customers regarding water usage and questions, sometimes under stressful situations such as high bills or water service disconnections.
• Performs advanced troubleshooting to identify and resolve discrepancies between the physical water meter, the meter reading (AMR/AMI) system, and the utility billing system, using diagnostic software and field tools to determine the source of the inconsistency.
• Applies electrical knowledge to diagnose and resolve meter and ERT issues.
• Applies mathematical interpretation of raw meter reads (including unit conversions, multipliers, and register rollovers) to determine how a read will translate from the physical meter into the billing system, ensuring customers are billed accurately.
• Safely operates a vehicle in the performance of business-related activities, assigned duties, and routes.
• Works collaboratively as part of the Meter Technician team, sharing knowledge and best practices to support consistent, high-quality service delivery.
• Performs related duties, as assigned.

To review the full job description, click here: Meter Technician I Job Description

Minimum Qualifications

• High school diploma or GED
• Six (6) months of customer service experience, including utilizing technology and computerized systems as a regular part of job duties
• Valid driver's license
• Any combination of relevant education and relevant experience may be substituted on a year-for-year basis.  Minimum requirements such as driver's license and certifications may not be substituted and are required at time of hire

Other Requirements and Working Conditions

• Must possess, or obtain upon employment, a valid Arizona driver's license. 
• Ability to perform physical outdoor duties under adverse weather conditions. 
• Basic plumbing, electrical, or maintenance experience.
• Clerical or data entry experience.
• Regular attendance is an essential function of this job to ensure continuity.

Other Qualifications

CURRENT COMPENSATION AND BENEFITS: 

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.  

Our total compensation package includes best-in-class benefits and an annual salary of $40,518.40 - $60,777.60, based on the candidate's qualifications and experience. Plus:  

• Arizona State Retirement System with 100% Match

• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%

• Deferred Compensation Options  

• Up to 4% Annual Pay for Performance Increase

• Group Insurance including Health, Dental and Vision coverage  

• Flexible & Health Savings Accounts  

• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty  

• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance  

• First-Time Homebuyer Assistance  

• Qualified Public Student Loan Forgiveness Employer  

• Tuition Assistance  

• Employee Clinic, Telehealth, Wellness Program & Incentives  

• Tobacco Cessation Program  

• Employer Assistance Program

• Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards 

• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers 

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!

Benefits

The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees.  NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School.  NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.

INSURANCE
Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.

RETIREMENT
Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements. 

DEFERRED COMPENSATION
Employees may make pre– or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.

Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click ?here???
 

Supplemental Questions

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Agency Information

EmployerCity of FlagstaffAddress 211 W. Aspen Ave.

Flagstaff, Arizona, 86001 Phone(928) 213-2090
Website http://flagstaff.az.gov