Morale, Welfare & Recreation Operations Manager

Summary

This position is assigned to the Fleet and Family Readiness; Commander, Navy Region Southeast; Naval Station Mayport, FL. The incumbent serves as the Morale, Welfare and Recreation (MWR) Operations Manager of a large installation for Fleet and Family Readiness (FFR) Programs within Commander, Navy Region Southeast (CNRSE). This position has the responsibility for assisting the MWR director in leadership, direction, management, productivity and cost effectiveness of MWR Programs.

Duties

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. MAJOR DUTIES AND RESPONSIBLITIES: A. TECHNICIAL OVERSIGHT: Assists the MWR Director in the management, control, development, coordination and execution of assigned programs. Serves as the principal advisor and authority on matters impacting MWR programs. Provides advice, guidance and recommendation to the MWR Director. Works with managers and the MWR Director on site unique policies pertaining to operations of MWR activities. Ensures the overall achievement of the most equitable, fair, cost efficient and effective approaches to operating the various activities and programs. Integrates plans into non-appropriated fund annual budgets. Plans and submits division financial (appropriated and non-appropriated funds) budgets to the MWR Director for approval and operates within those parameters, unless otherwise directed. Responds personally to complex and delicate problems having implications on overall policies and procedures. Formulates and monitors application of policies for administration and management of MWR facilities and services. Plans, organizes and develops department internal control systems for cash and merchandise and ensures they are in effect. Works with the MWR Director on changes and revisions to instructions and policy directives and provides interpretation of existing policies as necessary. Assists managers in planning and forecasting operational requirements in addition to performance of all program delivery. Documents deficiencies and operational problems and initiates corrective action and management strategies. Identifies, on a continual basis, areas for potential improvements or more efficient services and establishes objectives toward that end. Works with the MWR Director to prepare long range plans to ensure supplies, equipment, funds and facilities are available to efficiently operate programs. Ensures compliance with comprehensive fire, safety, sanitation, security, environmental and occupational health programs. Analyzes budget execution to ensure maximum benefit is received from financial resources without sacrificing efficiency or violating established resource management system procedures. Analyzes financial data, reviews budgets, and submits reports and recommendations. B. ADMINISTRATION: Assists the MWR Director in the management, control, development, coordination and execution of assigned programs. Serves as the principal advisor and authority on matters impacting MWR programs. Provides advice, guidance and recommendation to the MWR Director. Works with managers and the MWR Director on site unique policies pertaining to operations of MWR activities. Ensures the overall achievement of the most equitable, fair, cost efficient and effective approaches to operating the various activities and programs. Integrates plans into non-appropriated fund annual budgets. Responds personally to complex and delicate problems having implications on overall policies and procedures. Formulates and monitors application of policies for administration and management of MWR facilities and services. Plans, organizes and develops department internal control systems for cash and merchandise and ensures they are in effect. Reviews and analyzes programs continuously, conducts activity visits to ensure activities maintain equitable and consistently high standards of performance and customer service in the management and operation of their programs. Aggressively works towards the achievement of meeting program standards and achieving accreditation status. Identifies, on a continual basis, areas for potential improvements or more efficient services and establishes objectives toward that end. Works with the MWR Director to prepare long range plans to ensure supplies, equipment, funds and facilities are available to efficiently operate programs. Executes studies to evaluate the adequacy of current equipment, facilities and services. Assists in the development of standards and specifications for new or renovation type construction projects. Ensures compliance with comprehensive fire, safety, sanitation, security, environmental and occupational health programs. Analyzes budget execution to ensure maximum benefit is received from financial resources without sacrificing efficiency or violating established resource management system procedures. Analyzes financial data, reviews budgets, and submits reports and recommendations. Ensures all staff adheres to authorized methods of acquisition. Assumes the duties of the MWR Director in his or her absence.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. A qualified candidate must possess the following: Extensive experience and knowledge of MWR mission, vision, functions. Ability to develop a thorough understanding of the MWR Director's philosophies, priorities, preferences, and objectives in order to conduct in-depth, comprehensive analysis relating to actions, projects, and programs; provide recommendations; and make decisions from an overall executive standpoint. Knowledge of the goals, principles and techniques of recreation program delivery. Knowledge and skill in applying analytical and evaluative methods and techniques. Ability to plan, conduct and document a variety of comprehensive studies and reports. Knowledge of MWR organizational structure and relationships, in order to support numerous management programs, and to integrate, fully coordinate, balance, and monitor a wide variety of complex projects, actions, and initiatives for the MWR Director. Ability to assess, coordinate, evaluate, and integrate the work of others into products that effectively reflect the MWR Director's position on a wide variety of management and mission-related issues. Knowledge of effective group relationships and interpersonal skills. Ability to deal with a variety of people in structured and unstructured situations. Ability to define, develop, discuss, and coordinate difficult problems, tactfully and with much flexibility. Skill in written and oral communication to provide information papers, documentation of analysis, reports, and correspondence, and to participate in briefings, conferences, and operational meetings. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION: NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest. KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How You Will Be Evaluated

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Education

This position does not have a positive education requirement.

Required Documents

The following documents may or may not be required. Required documents will show a red asterisk during documentation upload. Resume: limited to two pages, must use Time New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - https://help.usajobs.gov/faq/application/documents/resume/what-to-include Include name and contact information for at least three (3) professional references in your resume Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements. Proof of certification, if applicable to position requirements. If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50. If you are a current federal employee, submit your last three evaluations. APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission. WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences: 1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate. To claim this preference, you MUST: -Submit a copy of your BBA Separation Notification indicating eligibility for RPL. 2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions. To claim this preference, you MUST: -Submit sponsor's PCS orders to installation you are applying for; AND -If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS. 3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates. To claim Veteran's preference, you MUST: -Submit a copy of your DD-214 (member 4 copy); AND -Submit completed SF15 from the Veterans Administration (VA); AND -Submit any other supporting documentation (disability, official statements, proof of service, etc) To claim Gold Star Veteran's preference, you MUST: -Submit completed SF-15 from the Veterans Administration (VA); AND -Submit a legible copy of DD-1300; AND -Submit any other supporting documentation (official statements, document of service, court decree, etc). ***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

How To Apply

To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account. Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered. It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume. Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department. Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position. The complete application package must be submitted by 11:59 PM (EST) on 08/10/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13026277 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Security Clearance

Secret

Other Information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). Stability of Federal Civilian Service People with passion for doing work that matters Quality of Work Life Balance Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.