Mortgage Servicing Specialist I

JOB SUMMARY

Makes collections calls to delinquent borrowers to make payment arrangements and conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options, among other duties.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Makes collections calls to delinquent borrowers to make payment arrangements
• Conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options
• Manages communications with assigned borrowers following receipt of required information in order to deliver a complete mortgage servicing package to the Mortgage Servicing Specialist II
• Follows up with Mortgage Servicing Specialist II on borrowers’ requests and ensures timely resolution time for their mortgage servicing requests
• Processes interest rate modifications and/or principal reduction re-amortizations to current, eligible loan customers
• Coordinates with borrowers and any interested party regarding the execution of loan modifications and other mortgage servicing programs
• Performs collection site visits and property inspections to document file and verify condition of collateral
• Communicates with the corresponding attorney to commence foreclosure proceedings on non-responsive borrowers
• Logs in the system all collection conversations and mortgage servicing activities
• Provides past due reports and status on all delinquent accounts to the Mortgage Servicing Manager
• Ensures that all appropriate correspondence is sent to borrowers who have applied to a mortgage servicing program
• May solicit or take residential mortgage loan applications; may offer or negotiate the terms of residential mortgage loan applications
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML