Job details

Location: Richland County or Florence County
Work type: Onsite
Compensation: $52,100 - $88,600/yr
Posted: 2 days ago
Apply on: governmentjobs.com

About this role

About the Department

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.

This is position is located in Bureau of Information Technology Service, Richland County.

This is an in-office role and not a telecommute or remote position.

Are you the One? We are looking for a Processing Center IT Technician who, under the guidance and direction of the IT Processing Center Manager, acts as a tier 1 - 2 technical support for the processing center(s) in which you are assigned. In addition to working regularly with routine service tickets, the employee will provide support and technical advice concerning office automation needs. Serves as contact for problems with automation system; follows through with solutions to problems. Transport equipment to processing center locations, assist in special projects and serve as technician in the areas as needed. This position will be located in Florence County.

Effectively build working relationships with area managers, area administrators and staff in supported areas to gain accountability and reliability in communicating IT related information and assuring problems are addressed and resolved in a timely manner.
Performs systems maintenance to Agency equipment to ensure a proper operating environment, and provide user(s) hardware, and software support. Assists users in supported area and IT Service Desk, and Network Administrators with resolving various trouble shooting issues.
Performs any hardware, and software upgrades to Agency equipment, and installs new, and enhanced products. Assist agency management in making short, and long term decisions regarding information technology growth, and development.
Maintain weekly logs of work being performed and submit reports to appropriate personnel in a timely manner.
Stay abreast of new technologies that would impact knowledge and performance to supported areas as well as continually train and gain knowledge of software, equipment and functionality. Participate in training opportunities in house, off-site, and on-line in order to assist with more complex technical issues. Provide cross training to other technicians as needed.
Participate in meetings to effectively communicate information within all areas of IT Services. Assist Networking and Administrators in process improvement, and procedure documentation.
Other duties as required.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
15 days annual (vacation) leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs.

Position Duties

A high school diploma and experience in information technology, electronics technology systems, or other related areas.

An associate degree or bachelor's degree in a related field may be substituted for the required experience.

Additional Requirements:

Requires holder to drive routinely.
Valid driver's license.
Sitting or standing for long periods of time.
In-office Role

Minimum Qualifications

Knowledge of computer system analysis, design, testing, debugging and maintenance techniques.
Ability to present technical and non-technical reports in a clear and concise manner.
Ability to establish effective working relationships with vendors, management staff and users.
Ability to communicate effectively.

Other Qualifications

Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Supplemental Questions

01

The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the minimum qualification requirements. Please, thoroughly complete the Education and Work Experience sections of your application and the Supplemental Questions. Failure to provide detailed and complete information will result in your application being rejected. Any misrepresentation or omissions will result in your disqualification from employment and/or termination. You may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I acknowledge that I have read, understand, and agree with the above.

Yes
No

02

The established hiring range for this position is $52,100 to $70,300. Do you accept this range?

Yes
No

03

Do you have a high school diploma/ GED or higher?

Yes
No

04

Do you have experience in information technology, electronics technology systems, or other related areas?

Yes
No

05

Do you have an associate's degree or bachelor's degree in a field related to the position?

Yes
No

06

Do you have a valid driver's license? If yes, please provide license number and date of issuance.

07

Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD214 Form with your job application in order to qualify and claim this preference.

Yes
No

08

How did you hear about this career opportunity?

Required Question

Agency Information

EmployerState of South CarolinaAgency Department of Health and Human Services Address 1801 Main Street, Suite 224

Columbia, South Carolina, 29201 Phone803-898-2670

About State of South Carolina

State of South Carolina

Richland County or Florence County

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