Night Audit - Cambria White Plains

Job Title:  Night Auditor/Guest Service Agent  

Reports To:  Front Office Manager and, Leadership Team  

SCOPE: 

Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains the functional areas of guest registration, telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability. 

PRIMARY RESPONSIBILITIES: 

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service. 

• Balances all room revenue and room expenses. Balances all room and tax charges for closing of financial transactions of the day. 

• Answer hotel telephones courteously and efficiently and provide wake-up calls to guest rooms. 

• Maintains a “can-do" and a “guests first” attitude at all times. 

• Be familiar and knowledgeable with the operation of the Point-of-Sale system (ALOHA), ProfitSword, ChoiceAdvantage PMS, and all front-office operating systems. 

• Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures, and standards. 

• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations. 

• Arrives at work in a timely fashion in accordance with the posted schedule. 

• Abides by established uniform guidelines. 

• Attends scheduled training sessions and meetings and completes all mandatory training as dictated by the brand, Meyer Jabara, and the hotel management. 

• Ensure the hotel is properly locked and secure during the night. 

• Assist with any emergencies or irregularities that arise. 

• Works as a functional member of the team and is ready and willing to assist with any other department duties within the hotel as directed.