Job Description

A Look Into Working in the Front Office

This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.

Pay rate is based on experience, with performance-based raises and monthly bonus incentives.

What You’ll Be Doing

• Reconcile and close hotel business day operations

• Balance and verify paperwork from front office, retail outlets, and restaurants

• Prepare accurate reports for the next business day

• Respond to guest inquiries and concerns in person, via phone, and email

• Address billing discrepancies and disputes confidently and professional

• Offer personalized recommendations and information about hotel services, local attractions, and events

• Upsell hotel products and services to enhance guest experience

• Create positive, memorable guest interactions and resolve complaints with empathy and within policy

• Work independently during minimal-staff shifts with sound judgment and discretion

• Adapt quickly between tasks and responsibilities across departments

• Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues

• Understand and support team and organizational goals

• Execute daily shift processes in line with established SOPs

• Stay current with evolving procedures and operational updates

• Maintain knowledge of front office systems and operational platforms

• Represent and uphold Radisson and GHG brand standards at all times

• Perform other responsibilities as assigned or deemed necessary by management

What You Need for this Position

• Previous Night Audit experience preferred but not required

• Numbers oriented preferred, but not required

• Able to work weekends and Holidays; schedule based off of hotel needs

• Driven by purpose, mission, values, and has sense of integrity

• Able to work closely with staff through strong communication and verbal skills

• Positivity and flexibility in an ever changing environment

• Able to be coached

• Organized, able to multitask and balance many projects at once

• Able to problem solve on the spot and make prompt but thoughtful decisions

• Posses efficient typing skills

• Able to stand for long periods of time, up to 8 hours or more

• Able to stoop and bend

• Able to lift up to 40 pounds from time to time

• Able to safely work with potentially dangerous chemicals and equipment

• Able to comply with safety and health code standards

• Able to handle responsibilities that require repetitive motion tasks

• Experience with Opera or a Rooms Management system is a plus, but not required

What’s in it for You

• Medical/Dental/Vision  (Full-Time option)

• 401K with 100% match up to 3% (Full-Time option)

• Parental Leave Program (Full-Time Option)

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year

• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.

• Shift meal provided per day

• 10% Discount on GHG outlets

• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for

• You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience

• You will grow your skills and experience in an environment that encourages growth and development