Office Coordinator - Healthy Families Primary Care

UPMC's Healthy Families Primary Care is seeking an Office Coordinator to join their team! This full-time position will work Monday through Thursday from 7:00am to 5:00pm and Fridays from 7:00am to 2:30pm. No holidays or evenings are required and weekends would be on a voluntary basis only. This practice operates at two locations, 921 Peach Street and 3330 Peach Street, so candidates must be willing to commute between the two offices. Prior experience working in a physician practice, especially a family practice, is strongly preferred. 

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What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do

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Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. 
• Work closely with manager to ensure specific needs are met. 
• Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. 
• Seek physician/staff feedback to ensure interactions are appropriate. 
• Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

• Bachelor's Degree + 6 months of healthcare experience 
• OR Associate's Degree in Health Care or Business + 1 year of healthcare experience 
• OR High School Diploma + 2 years of healthcare experience
  
  Licensure, Certifications, and Clearances:
   
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Erie
Other Locations: USA-PA-Erie
Work Locations: Sterling Square, 3330 Peach Street, 16508
Business Unit: Regional Health Services, Inc.
Schedule: Regular, Full-Time
Shift: Day Job
Travel: Yes, 50 % of the Time
Union: No
Salary Range: 19.39, 29.69