Office Operations Manager

Easterseals is seeking a dynamic, experienced Office Manager / Operations Manager to provide on-site leadership and operational support for our Dunn Avenue location. This role ensures the smooth day-to-day functioning of clinical programs while delivering an exceptional experience for our clients, families, and staff.

As a key operational leader, you will oversee front desk operations, supervise administrative teams, support Audiology services, and maintain efficient, customer-focused office systems-all while upholding the mission, vision, and values of Easterseals.

Responsibilities

• Oversee daily site operations to ensure efficient, high-quality service delivery
• Lead and supervise Reception and Medical Records staff, including hiring, training, and performance management
• Develop, implement and maintain SOPs and cross-training to support consistency and coverage
• Support clinical operations, including Audiology scheduling, referrals, chart prep, and co-pay processes
• Serve as the point of contact for escalated client concerns and ensure timely resolution
• Foster a welcoming, professional environment for clients, families, and staff
• Coordinate with IT, Maintenance, and vendors to address facility and system needs
• Ensure compliance with medical records standards, safety protocols, and regulatory requirements
• Supervise administrative staff in accordance with organizational policies
• Manage hiring, development, performance, coaching, and conflict resolution

Qualifications

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Office Management, or related field preferred (or equivalent combination of education and experience).
• Minimum of 3 years in office management, operations management, healthcare administration, or related supervisory role required
• Prior supervisory experience preferred
• Experience in healthcare, nonprofit, or human services environment highly preferred
• Strong leadership and team development skills
• Excellent organizational and problem-solving abilities
• Commitment to high-quality customer service
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and relationship-building skills
• Ability to meet our approved driver qualifications in order to drive your personal vehicle, as required, for program-related needs (minimum age of 21 and good driving history)

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.