• Profit sharing
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

Position Summary

Primary Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
  
  
• Build and maintain efficient daily schedules while maximizing technician productivity.
  
  
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
  
  
• Coordinate scheduling with Project Managers and department leaders.
  
  
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
  
  
• Answer incoming customer calls and gather accurate job information.
  
  
• Monitor emergency calls and assist with occasional after-hours dispatch support.
  
  
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
  
  
• Verify work orders and job information before dispatching crews.
  
  
• Coordinate equipment availability and logistical needs with production teams.
  
  
• Monitor technician availability, routing, and workload distribution.
  
  
• Support Project Managers with administrative coordination.
  
  
• Collaborate with every department to ensure outstanding customer service.
  
  
• Assist with general office responsibilities as business needs require.
  
  

Qualifications

• Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.
  
  
• Excellent organizational and time-management skills.
  
  
• Strong communication and customer service abilities.
  
  
• Professional telephone etiquette.
  
  
• The ability to prioritize multiple responsibilities in a fast-paced environment.
  
  
• Strong computer skills, including Microsoft Office.
  
  
• High attention to detail and excellent follow-through.
  
  
• Sound judgment and the ability to make decisions under pressure.
  
  
• A positive attitude and willingness to support the team.
  
  

Who Thrives Here

• Take ownership and follow through on commitments.
  
  
• Stay calm under pressure.
  
  
• Communicate professionally and respectfully.
  
  
• Enjoy solving problems and thinking ahead.
  
  
• Adapt quickly when priorities change.
  
  
• Support teammates and contribute to a positive work environment.
  
  
• Continuously look for ways to improve.
  
  
• Take pride in helping customers during some of life's most challenging moments.
  
  

What We Offer

• Competitive compensation based on experience
  
  
• 401(k) Retirement Plan
  
  
• Profit Sharing
  
  
• Cash Balance Pension Plan
  
  
• Paid vacation and holidays
  
  
• Ongoing training and professional development
  
  
• Opportunities for advancement and increased responsibility
  
  
• Stable, year-round employment with a growing, locally owned business
  
  
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs
  
  

Apply Today

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.