Operations Manager | Full-Time | Crown Complex

The Operations Manager is responsible for assisting in the administration, planning, budgeting, and direction for the operations of the complex, including front- and back-of-house services, technical services, information technology, conversion, custodial services, and equipment inventory control. Ensures an effective and cost-efficient program by controlling the Operations budget and performs related day-to-day responsibilities as required.

This role pays an annual salary of $52,500 - $57,500

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 30, 2026

• Assists the Director of Operations in the overall daily operation and maintenance of the facilities.  
• Plan, direct, coordinate, and review the work plan for all event changeovers; review and evaluate work products, methods and procedures;
• Provide or coordinate staff training; work with employees to correct deficiencies; and report personnel matters to the Director of Operations to address.
• Coordinate and review the work plan for changeover and operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor work flow; review and evaluate work products, methods, and procedures.
• Assist with coordinating labor needs
• Assist the Director of Operations in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary.
• Coordinate facility arrangements and monitor the work of contractors, including equipment rental and borrowing city/county equipment. Report any issues to the general manager immediately.
• Ensure staff are working safely and efficiently and are aware of proper safety guidelines. Conduct monthly safety meetings.
• Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies.
• Maintain hazardous materials communication program, material safety data sheets, and required records and permits; maintain knowledge of changes in pertinent federal, state, and local regulations.
• Develop and maintain an accurate record-keeping system, including equipment maintenance and inventory logs.
• Adjust and optimize HVAC schedules on a weekly basis to align with facility occupancy, event requirements, and operational needs while maximizing system efficiency and energy performance.
• Cleaning up and putting tools and supplies back to their assigned storage areas.

• Bachelor's/technical degree from an accredited college/university/school is preferred.
• Forklift certification is preferred
• 3-5 years of previous experience in facility operations management. 
• Minimum of one (1) year of ice arena or ice plant operation experience is preferred.
• Experience with commercial HVAC control systems and building automation systems (BAS), including operation and troubleshooting.
• Must show demonstrated knowledge and experience in work crew supervision in facility operations.
• Ability to work event nights, weekends, and holidays as required.
• Ability to follow written instructions, interpret AutoCAD drawings, and execute plans.
• Knowledge of OSHA requirements.
• Must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals.
• Able to work alone if required and be able to complete tasks up to and including final cleanup and putting tools and supplies back to their assigned storage areas.
• Must be able to lift and carry heavy objects when needed.