Operations Supervisor | Full-Time | Acrisure Arena

The Operations Supervisor directs, manages, supervises, and coordinates event setup activities and operations/changeover crew for the facility and provides responsible staff assistance to the Operations Manager or Director of Event Operations.

This role will pay an hourly wage of $24.00 - $25.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and PaidTime Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 4, 2026

• Assume management responsibility for all services and activities involved in the operations of all venues and exhibition & convention spaces.
• Interview, select, train, coach, evaluate, and discipline full- and part-time staff. The position will deliver a termination with approval.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Ensure staff are working safely and are aware of proper safety guidelines.
• Responsible for understanding, complying with, and executing parameters of operations set up for events/staging.
• Lead / coordinate staff training and safety programs.
• Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion; and work with Human Resources as required.
• Assist or lead planning, directing, coordinating, and reviewing work plans for facility operations.
• Review and understand event documents to forecast staffing and equipment needs for all arena & convention events.
• Participate in the development and administration of the operations budget and forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; and implement adjustments as necessary within assigned responsibilities. Provide recommendations/improvements.
• Coordinate facility arrangements with concessionaires and AV.
• Oversee changeover and housekeeping crews and provide team support as required.
• Schedule appropriate changeover and housekeeping crews for a large group of employees accurately and efficiently and adjust/notify employees of updates as necessary.
• Maintains departmental equipment; notifies the Operations Manager when repairs are needed.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Other duties as assigned.

• High school diploma or equivalent.
• 2-3+ years’ experience in an operations position in an arena, convention center, public assembly facility, or similar location, with knowledge of set up/housekeeping and event coordination.
• An advanced degree in Facility Management or a related field may be substituted for years of experience.
• Advanced computer skills and experience with MS Word, Outlook, and Excel preferred.
• Ability to effectively lead a team and manage in a fast paced, high pressure environment.
• Knowledge of OSHA standards / requirements.
• Forklift certification or ability to acquire within 90 days of employment.
• Possess superior interpersonal, communication, and leadership skills.
• Ability to communicate clearly and concisely.
• Self-motivated and excellent organizational skills.
• Ability to work independently and as part of a team.
• Ability to work long hours, including a varied schedule of days, nights, weekends, and holidays.