Operations Support - Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing…

This Ops Support - Senior Manager position supports the VP, Sales & Service Strategy Planning for Verizon Consumer Group. This role will support the leadership team of the Sales & Service Strategy Planning organization in Strategic Planning, Project Management, and Coordination of Resources for highly impactful programs.

• Planning strategies across Verizon Consumer Group Partner Channels, including developing an organizational framework and coordinating back with the Leadership team.

• Creating executive presentations, including creating the organizational narrative.

• Managing projects surrounding executive readouts and key initiatives from the leadership team.

• Managing team facilitation by maintaining team governance for Operations Reviews, Staff meetings, and other key executive meetings.

• Leading varied ad hoc projects that require coordination across the senior executive team.

• Providing strategic recommendations to Sr. leaders on key strategic business decisions.

• Managing the Field Readiness & Enablement leadership document repository.

• Collecting and analyzing data to ensure meetings are relevant, effective, and well-received.

• Identifying opportunities based on feedback and developing plans to improve executive meetings.

• Developing streamlined processes and improving templates/formats to ensure succinct communication across the team and to business/channel partners.

• Managing matters relating to operations, from budget management, contract/vendor management, AI tools, resource management, culture, communications, etc.

This role requires VCG in-office days of 3 days per week.

What we’re looking for...

You are the type of person who sees a problem and gets it fixed, no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You’re great at being detail-oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

You'll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Demonstrated experience in partnering with strategic sales channels in Verizon Home Internet (VHI) consumer sales, marketing, and operations.

• Demonstrated experience in establishing and cultivating cross-functional partnerships.

• Experience managing large complex projects involving multiple work streams and stakeholders.

• Experience managing VCG Roundtable meetings and managing the monthly VCG ELT Planning sessions.

• Experience managing recognition programs & budget management

• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• Master's Degree.

• Proven ability to create effective short- and long-term Digital strategies.

• Exceptional skills in creating executive-level presentations.

• Ability to work under pressure on multiple projects simultaneously while meeting deadlines.

• Expert in communications - verbal and written.

• Strategic and analytical ability; skilled at collecting and analyzing data to make appropriate process/business decisions/recommendations.

• Self-starter who learns and adapts quickly to new systems, software, and hardware.

• Excellent organization and time-management skills.

• Demonstrated ability to deal with conflict and bring about resolution.

• Ability to think strategically and analytically.

• Proven ability to interact with all levels of management.

• Strong management skills with experience managing employees remotely.

• Ability to organize around a problem and engage various teams to solve the challenge.

• Prior experience with developing executive-level deliverables (VP/SVP level).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $108,000.00 - $188,000.00.