Ops Support Coordinator

Organization Overview:

We are America's Workforce Specialists. The largest light industrial staffing company in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our nearly 600 branches and provide a full range of employment solutions to companies nationwide!

Job Summary:

This role is responsible for assisting Drivers and Clients with their support needs after hours. This position fills orders, dispatches and assists Drivers with completing applications. The goal of this role is to provide excellent customer services to Drivers, Clients and internal staff by ensuring the pre and post hire transition runs efficiently.

Essential Job Functions:

• Develop relationships with drivers to understand availability and preferences
• Effectively partner with drivers, clients and internal staff
• Provide timely and excellent customer service to drivers and clients
• Handle scheduling needs of clients
• Assist in completing Verifications of Employments
• Complete Orientation calls with drivers to ensure they are prepared for their first day
• Maintains updates and uploads documents to CRM
• Must be able to multi-task and effectively manage time
• Develop relationships with drivers, clients, and internal staff
• Learn, understand, and follow policies and regulations
• Required to complete job files for drivers based on DOT regulations
• Handle incoming telephone calls and inquiries
  
  Education, Qualifications & Experience:
• Staffing experience or transportation/dispatch background 
• Must be self-starter (required minimal supervision), very organized and detail oriented
• Must have the ability and the flexibility to identify and respond to changes in priorities
• Oral and written communications are clear, concise, organized, and professional
•  Must be a proficient communicator and listener
  
  

EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.