Outside Tech HS Lvl 2

Outside Tech HS Lvl 2

KEY JOB RESPONSIBILITIES: 

• Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs. 

• Determine if furniture requires parts replacement and whether it is repairable to good stock.  

• Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery. 

• Clean stained or soiled furniture and mattresses. 

• Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools. 

• Complete bench testing evaluations for regular validation of skills. 

• Support development and growth of other technicians. 

• Follow instructions in documentation and reporting, including standard operating procedures and activity recording. 

• Follow the planned route to ensure on-time arrival for Customer repairs. 

• Report any incomplete or problem service calls to the Customer Response Team. 

• Complete weekly vehicle maintenance and log updates as required. 

• Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies. 

• Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.  

• Assists shop technicians with repairs as needed when required and available. 

KNOWLEDGE/SKILLS/ABILITIES: 

• High School Diploma. 

• 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.