Paratransit Operator

Safety Statement
This is a safety-sensitive position as defined by the Federal Transit Administration and Arizona Department of Transportation and subject to required drug and alcohol testing per policy and regulations.  The incumbent is subject to pre-employment drug and alcohol testing, random testing, and reasonable suspicion testing. The incumbent is required to fully comply with all operational safety rules and regulations established by Mountain Line.

Job Purpose of a Paratransit Operator
Paratransit Operators safely and reliably transport customers within the City of Flagstaff while serving as ambassadors for Mountain Line’s values and guiding principles. Operators apply detailed knowledge of transportation equipment, safety checks, and Department of Transportation requirements while operating on city streets. They provide professional customer service in a fast-paced environment, communicate effectively in writing and orally, make sound decisions, and adhere to strict routing schedules.

Essential Functions & Responsibilities

• Performs pre-trip and post-trip inspections to ensure equipment is mechanically sound and completes all documentation as required.
• Maintains knowledge of streets and service entities within the Mountain Line region.
• Maintains knowledge of and adherence with all Mountain Line policies, procedures and safety requirements.
• Provides safe, timely, and courteous service to all Mountain Line passengers particularly those with mobility challenges.
• Provides door or curb service to eligible passengers.
• Prepares accurate and legible accident and incident reports when needed.
• Accurately prepares and completes passenger manifest and cash sheet.
• Takes trip reservations from clients who may have speech, hearing, or cognitive function impairments.
• Enters trip reservations into routing software and create manifests to cover paratransit routes.
• Maintain confidential client information.
• Reports to work fit for duty.

Attendance
This position requires full availability for any shift, seven days a week, including nights, weekends and holidays.
Attendance should be regular and predictable. General employment policies with regard to vacation, sick, and unpaid leave apply. Occasional need to report to work on day off and work overtime.

Confidentiality
This position has access to sensitive client information, including HIPAA-related medical information and client address and phone information. This position is expected to respect and maintain employee and customer confidentiality.

Knowledge & Skills

• State and Federal Transportation Regulations.
• Correct English usage, spelling and vocabulary.
• Procedures for safe operation of vans.
• Knowledge of Flagstaff streets and service entities.
• 2-way radio communication.
• Maintaining composure in crisis situations.

Abilities

• Follow oral and written instructions in English.
• Work nights, week-ends, holidays, and varied schedules.
• Prepare and maintain records and reports.
• Sit for long periods of time.
• Interact with a physically and mentally diverse population.
• Establish and maintain effective working relationships with supervisor and co-workers.
• Safely operate a motor vehicle as evidenced by a good driving record.
• Multi-task in a noisy environment which is prone to frequent interruptions.
• Physically perform the essential functions of the job.
• Use prudent judgment and problem-solving skills to make reasonable and appropriate decisions and recommendations.
• Maintain good attendance.
• Work safely and support culture of workplace safety.
• Maintain a positive work environment.
• Interact with a culturally diverse population.

Working Conditions, Exposure to Risks and Physical Dangers
This position requires physical effort such as walking, lifting, standing, sitting, reaching, and manual dexterity. May require assisting passengers in wheelchairs by physically lifting the wheelchairs from the curb to the vehicle. This position works onboard a moving vehicle and in an office environment and will require sitting for an extended length of time with constant arm, hand, and foot movement.
The incumbent may encounter violent confrontations, airborne pathogens, and changing weather conditions, including heat, rain, snow, and ice, while operating vehicles and assisting passengers.
Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.
Education Requirements

• High-School Diploma, GED, or equivalency.

Similar Work Experience

• Minimum of 6 months of similar work experience driving passengers and/or working with persons with disabilities.

Licenses, Training and/or Certifications Required

• Ability to pass a Department of Transportation (DOT) pre-employment Drug & Alcohol Test.
• Valid driver’s license for the past 2 years.
• Valid Arizona Class D driver’s license.
• Clean 5-year MVR.
• Pass a background check.

Substitution
Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of the position.

Mountain Line is an equal employment opportunity employer.