Parcel Audit Analyst
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About this role
If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.
An Analyst on the Parcel Audit team will perform regular carrier rate audit analyses to identify billing discrepancies and saving opportunities for our customers. A Parcel Audit Analyst will regularly communicate and maintain relationships with customers and carriers in order to address audit and transportation related inquires and issues.
What A Day in the Life Looks Like:
Perform regular rate analyses to confirm clients are billed properly by carrier
Audit customer invoices for invalid charges (late shipments, voids, invalid accessorial charges, duplicate charges) and dispute claims directly with carriers
Maintain metrics on all customer KPIs and carrier performance
Awareness of potential rate and carrier changes and compliance
Work directly with fellow employees in global offices
Assist and train fellow associates, when needed
Maintain a professional and courteous relationship with all customers
Report customer feedback to management, including any signs of customer dissatisfaction
Answer both customer and carrier parcel-related inquiries via a help desk
Attend and collaborate during regular team meetings
Present new ideas or more efficient ways of performing daily tasks
Take on stretch projects to learn new tasks and grow for future roles
Engage in yearly strategic planning to agree on plan and action for following year
Create a yearly work plan to guide professional and personal growth through assigned goals
What You Bring to the Team:
Bachelor’s degree in Logistics, Supply Chain or a related field preferred
Transportation carrier experience preferred, but not required
Microsoft Office software proficiency, particularly in Excel
Strong time management and organization skills
Strong problem-solving and analytical skills
What we do for you:
Work in fast-paced and dynamic environment, with international clients and colleagues
Access to competitive Medical, Dental and Vision insurance
The option to enroll in 401K matching program
Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
Fun, casual, and flexible work environment
Base salary: $55,000.00 USD
This range is indicative of the role. Final compensation is determined based on business and market conditions, and internal pay parity.
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Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.
All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com
Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.