Patient Access Advocate - Deaconess Emergency & Urgent Care - Lynch Road

Schedule: FULL TIME 11A-11P, 3 SHIFTS PER WEEK WITH WEEKEND ROTATION

About the Role

Join the launch team of a new Deaconess & Intuitive Health combined Emergency Room and Urgent Care. The Patient Access Advocate serves as the first point of contact for patients, providing exceptional customer service while managing registration, insurance verification, payment collection, and front-desk operations.

Key Responsibilities

• Patient registration, check-in, and check-out
• Verify demographics, insurance eligibility, benefits, and coverage
• Collect copays, deductibles, coinsurance, and point-of-service payments
• Maintain accurate patient records within the Electronic Health Record (EHR)
• Answer incoming calls and assist with patient inquiries
• Provide wayfinding and support to patients and visitors
• Scan, fax, copy, and maintain patient documentation
• Ensure clean billing through accurate account verification
• Maintain a welcoming, professional, and organized front desk environment
• Adhere to HIPAA, company policies, and customer service standards

Qualifications

Required:

• High School Diploma or GED
• 6+ months healthcare experience OR 1+ year customer service experience
• Minimum typing speed of 50 WPM
• Strong customer service, communication, and multitasking skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and collaboratively

Preferred:

• Medical office or patient registration experience
• Insurance verification and eligibility experience
• Knowledge of medical terminology
• Familiarity with ICD-10, CPT, HCPCS, and billing processes

Why Join Us?

• Be part of a brand-new healthcare facility opening soon
• Self-scheduling flexibility
• Collaborative Deaconess & Intuitive Health partnership
• Opportunity to help deliver an exceptional patient experience from day one

Equal Opportunity Employer.