Patient Catering Coordinator

***Patient Catering Coordinator - Bethesda North Hospital *

Make a difference every day as a Patient Catering Coordinator at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.   

We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.   

Apply today and grow your career with a team that truly values you.  

Location: Bethesda North Hospital, 10500 Montgomery Road, Montgomery, OH, 45242. https://share.google/TPLGpXG7SY5OfnIKM

 Work Schedule: 

• Full-Time (40 hours weekly) 
• Shift varies 
• Weekend and holiday rotation 

 Incentives & Benefits: 

Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

Under the direction of management of the Nutrition department, this position is responsible to coordinate patient meal service food on all units of assigned teams. Ensure Catering Associates are adequately trained and units are properly staffed to provide service. Performs shadow reports and patient meal service visitations. Ensure communication of patient food issues/concerns are relayed between Food & Nutrition Services and Nursing. Interacts with Nursing in regards to patient nutrition needs or requirements. React accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician's ordered modified diets. Is familiar with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Ensures that Food Safety and Sanitation guidelines are followed at all times. Leads and participates in daily staff huddles. Responsible for quality service reflected in internal or external patient satisfaction survey results on assigned units. Must function as a team player and provide support between all areas of Nutrition and Nursing departments. Provides prompt, courteous, friendly service and performs Service Recovery.

Job Requirements:

High School Diploma or GED Equivalent relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education. (Required)
3 - 4 years experience in a related field (Required)
Able to read and perform basic math calculations 
Reading and writing skills

Job Responsibilities:

Interacts and ensures communication with Nursing, dietitians, etc in regards to patient nutrition needs or requirements 
Assists and supports all areas of the Nutrition department. 
Distributes workload with CAs when understaffed or assists if one unit has over 30 patient load or act as CA on unit 
Accurately inputs patient registration information and updates patient insurance and demographic information, charges, coding and payments. 
Has knowledge of diet modifications, restrictions, menus etc to ensure food preferences are met within guidelines of diet order 
Ensures Catering Associates are adequately trained and units are properly staffed. Assists with work schedules, shadow reports, CA rounds, line up meetings, and ensure that CTY program is followed by all CAs

Working Conditions:

Bending - 
Climbing - Rarely 
Concentrating - 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Frequently 
Interpersonal Communication - 
Kneeling - Occasionally 
Lifting <10 Lbs. - 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Occasionally 
Pulling - Rarely 
Pushing - Occasionally 
Reaching - Rarely 
Reading - 
Sitting - Consistently 
Standing - Rarely 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - 
Use of Hands - Consistently 
Color Vision - Occasionally 
Visual Acuity: Far - Frequently 
Visual Acuity: Near - Consistently 
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS... 
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS... 
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• Offer patients and guests priority when waiting (lines, elevators) 
• Work on improving quality, safety, and service

Respect: ALWAYS... 
• Respect cultural and spiritual differences and honor individual preferences. 
• Respect everyone's opinion and contribution, regardless of title/role. 
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS... 
• Value the time of others by striving to be on time, prepared and actively participating. 
• Pick up trash, ensuring the physical environment is clean and safe. 
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS... 
• Acknowledge wins and frequently thank team members and others for contributions. 
• Show courtesy and compassion with customers, team members and the community