Patient Experience Specialist

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Responsible for optimizing student clinic schedules, confirming patient appointments, and supporting student compliance with care policies. Oversees patient assignments and recalls, approves clinical documentation, and supports students in administrative tasks to ensure productivity and efficiency.  Provides support to Team Leaders and Faculty, while performing additional duties as needed.  

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This position is primarily sedentary but does require the ability to move around the School and Clinic areas. 

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The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Job Details
Job Description: Dent Med-Clinical Affairs, Pennsylvania-Pittsburgh
Assignment Category: Full-time regular
Job Classification: Staff.Patient Office Assistant
Job Family: Health Professionals
Job Sub-Family: Clinic Operations
Campus: Pittsburgh
Minimum Education Level Required: High School Diploma/GED
Minimum Years of Experience Required: 1
Will this position accept substitution in lieu of education or experience?: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range: $19.23 - $19.80 per hour
Relocation Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: Not Applicable
Required Documents: Resume
Optional Documents: Not Applicable