Location: Winston Salem, NC

Department: BH Outpatient Services

Shift: Full Time| Mon - Fri | 7:15a - 3:45p

Patient Services Coordinator IV

Make Every First Impression Count. Build Connections That Matter.

At Novant Health, remarkable care begins long before a patient sees a provider—it begins with you.

As a Patient Services Coordinator IV, you’ll be the welcoming face, trusted guide, and compassionate problem-solver who helps create an exceptional experience for every patient, every visit. If you’re passionate about helping people, thrive in a fast-paced environment, and enjoy making a difference through outstanding customer service, we’d love to meet you.

Why You’ll Love Working Here

• Purpose-Driven Work – Every conversation, every smile, and every interaction helps create a remarkable patient experience.
• Be Part of Something Bigger – Join a collaborative team that values compassion, inclusion, teamwork, and excellence while making a positive impact in our communities every day.
• Career Growth – Take advantage of opportunities for professional development, advancement, and continued learning.
• Make an Impact – Your organization, communication, and problem-solving skills help ensure patients receive seamless, compassionate care from the moment they walk through our doors.

We’re Looking for Someone Who Is

✓ Passionate about providing exceptional customer service.

✓ An excellent communicator with strong interpersonal skills.

✓ Organized, detail-oriented, and able to manage multiple priorities.

✓ Adaptable and confident in a fast-paced healthcare environment.

✓ A collaborative team player committed to excellence.

• What You’ll Do

  ✓ Welcome patients with warmth, professionalism, and compassion.

  ✓ Coordinate patient registration, scheduling, referrals, insurance verification, and other front-office functions.

  ✓ Serve as a trusted resource for patients, families, providers, and team members.

  ✓ Ensure accurate documentation while maintaining confidentiality and compliance.

  ✓ Support operational excellence by improving workflows and delivering exceptional customer service.

  ✓ Create a welcoming environment that reflects Novant Health’s commitment to remarkable patient care.

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.