Patient Services Coordinator III - Cancer Clinic

Novant Health Cancer Institute is seeking a Patient Services Coordinator III position.

The Patient Services Coordinator is responsible for delivering exceptional front-end administrative and customer service support to ensure a positive and efficient patient experience. This role performs accurate patient registration, scheduling, insurance verification, and financial transactions while supporting clinic operations through cross-training in multiple administrative functions.

Float within 4th floor clinics of Cancer Institute 

• Located in Center City
• Check In & Out
• Verify insurance
• Schedule appointments

Patient Registration & Scheduling

• Accurately record and maintain patient demographic, insurance, and financial information in the electronic medical record (EMR).
• Schedule, confirm, and manage patient appointments to optimize provider schedules and clinic workflow.
• Perform patient check-in and check-out processes, including updating records and verifying insurance coverage.

Financial & Insurance Support

• Verify insurance eligibility, authorizations, and referrals as required.
• Collect copays, deductibles, and outstanding balances according to organizational policy

Customer Service & Communication

• Provide exceptional customer service to patients, families, and visitors.
• Address patient inquiries and concerns professionally and escalate issues when appropriate.
• Collaborate with clinical and administrative team members to support coordinated patient care.

Operational Support

• Cross-train in multiple administrative support functions to ensure clinic coverage and continuity of operations.
• Maintain compliance with HIPAA and organizational privacy and security standards.
• Participate in team meetings, training, and quality improvement initiatives as assigned.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

The Technician serves as a part of the healthcare team at Novant Health and collaborates with other team members, to provide optimal care. The Technician accepts responsibility, authority, and accountability for management and provision of care in accordance with the current policies and procedures.