Patient Services Coordinator III - Neurology & Sleep

Novant Health Neurology & Sleep - Midtown is seeking a full-time Patient Services Coordinator III!

The Patient Services Coord III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Job responsibilities include:

• Greet and assist patients with check-in and check-out processes, ensuring accurate demographic and insurance information.
• Answer incoming calls, manage patient messages, and provide exceptional customer service.
• Maintain and update medical records in accordance with organizational policies and HIPAA requirements.
• Provide general administrative support to ensure smooth front-office operations 

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.